Desktop Support Engineer

3 days ago

Sydney, New South Wales, Australia Brennan Full time
Overview

Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney. As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney. The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region. The candidate must have their own license and car and be comfortable talking to customers face to face. A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.

Responsibilities
  • Provide L1 support for service delivery teams and resolve technical issues
  • Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
  • Proactively managing our client's IT environments
  • Conduct problem management to ensure the root cause of issues is addressed
  • Take ownership of assigned clients, and ensure we deliver excellence in customer service
  • Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed
  • Maintain effective communications with clients
Qualifications
  • Minimum of 2 years IT experience
  • Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proven ability to work within and across teams
  • Industry based certifications
  • Installation and management of peripheral devices
  • User account maintenance
  • Desktop and End User Support
  • Ability to service on-site contracted requirements
Note

As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Benefits
  • Training and certification bonuses
  • Culture Awards that recognise excellence
  • Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
  • Vibrant, fun social activities
  • Discounted hardware and software
  • An environment that embraces learning and development

Brennan is an equal opportunity employer.


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