Change and Release Manager

2 days ago

Canberra, ACT, Australia DXC Technology Full time
Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

The Change and Release Manager is accountable for change management process execution and compliance. They are responsible for ensuring that all changes to the IT services and infrastructure are made in a controlled and approved manner and in line with SIAM processes.

They are to ensure that changes are consistent and repeatable in nature, that they are communicated to all stakeholders, and that the risks associated with each change are understood and mitigated.

Your Responsibilities
  • Identifying potential change requirements, including responding to Requests for Change
  • Validating change requirements
  • Assessing change requirements
  • Categorising changes
  • Seeking technical, emergency and deployment approvals, including:
    • Presenting changes to the CABs
    • Receiving, storing and validating change approvals
  • Conducting reviews of changes, including:
    • Identifying and conducting formal reviews
    • Conducting PCRs of each unauthorised and unsuccessful change
  • Requesting re-scheduling and re-scoping of change records
  • Closing change records
  • Attending process forums, including:
    • DEFCAB, as required
    • PCRF, as required
    • Community of Practice
    • One-on-Ones, as required
  • Supporting the process community by cascading information to other process participants and stakeholders within their Service Provider
  • Identifying process continual improvement opportunities
  • Receiving and responding to hierarchical escalations where required
  • Act as a Change Approver, approving or denying changes
  • Attending DEFCAB as required
  • Supporting and mentoring technical, operational and process orientated team members
Your Skills And Role Requirements
  • Required:
    • Ideally, 5 years+ experience in ITSM Change and Release Manager or a similar role
    • Minimum Negative Vetting 1 (NV1) AGSVA Security Clearance
    • ACT based or willing to relocate
    • The ability to manage customer expectations
    • The ability to mentor junior team members and to collaborate with customers and other service providers
    • Strong communication skills with the ability to fluently and effectively communicate orally and in writing
    • The ability to present complex information to both technical and non-technical audiences
    • The ability to plan, schedule and monitor changes and associated work to meet time and quality targets
    • The ability develop, review and martin process relevant documentation
    • The ability report on changes, including developing and maintaining reports

      • Desirable:
        • Practical knowledge of Defence SIAM Change processes
        • Practical knowledge of Defence SIAM ITSM processes
        • Woking in Defence of Federal Government client setting
        Our Culture And Benefits

        DXC is committed to building better futures for our customers, colleagues, environment, and communities. As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
        • Extensive resources to support your onboarding and continual development including DXC University
        • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
        • More time to do the things you love with flexible leave options, including purchased leave
        • Take time to give back with charitable and emergency services volunteer days
        • Well-being matters to us and our Employee Assistance Program is there to support you and your family
        • And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

        How to apply & our commitment to you in return

        If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

        In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

        At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

        Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
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