Navigator/Scheduler (Casual)

2 weeks ago

Sydney, New South Wales, Australia HammondCare Full time

Join to apply for the Navigator/Scheduler (Casual) role at HammondCare

4 weeks ago Be among the first 25 applicants

About The Role

The Navigator/Scheduler works within HammondCare's Mission and Mission in Action to be a first point of contact for staff, clients, and stakeholders, including the public, regarding HammondCare At Home services.

This role provides excellent customer service, relevant information, and links calls to appropriate staff efficiently. It supports HC Service plans, enhances organizational effectiveness, and advocates for HammondCare's Mission and values. The role involves handling inquiries, complaints, troubleshooting, and providing information, managed by the HammondCare Support Navigator.

We are looking for motivated Casual Navigators/Schedulers at our HammondCare Support location in Wahroonga, NSW. This is a great opportunity to work in a supportive environment where your efforts make a real impact.

The position offers 38 hours per week, Monday to Friday, initially for 6-8 weeks, with potential extension based on needs.

This is an on-site role with no remote work flexibility.

Key Focus Areas
  • First point of contact for internal (staff) and external (clients, public) inquiries about HammondCare At Home services.
  • Respond to inquiries, requests, problems, and complaints accurately, efficiently, and empathetically.
About You
  • Commitment to HammondCare's Christian Mission and values.
  • Experience in customer service or contact centre roles.
  • Strong organizational skills, including time management and prioritization.
  • Ability to work independently and in a team.
  • Problem-solving skills with limited supervision.
  • Attention to detail and analytical skills.
  • Commitment to customer service excellence and conflict resolution.
  • Excellent interpersonal and communication skills.
  • Relationship building, active listening, and empathy skills.
  • Ability to record and maintain accurate information in a paperless environment.
  • Ability to deliver empathetic, script-adherent service.
  • Understanding of KPIs.
  • Proficiency in computer skills, including database management and MS Office.
  • Knowledge of Home Care Packages Program Guidelines and Standards.
  • Relevant qualification (e.g., Business Admin, Communications, IT) or working towards one (Desirable).
Culture

HammondCare promotes diversity and inclusion, creating an environment where everyone can be themselves. We believe your job should be rewarding, and making a difference every day is a great place to start.

Apply Now

Click

#J-18808-Ljbffr

  • Navigator/Scheduler (Casual)

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Join to apply for the Navigator / Scheduler (Casual) role at HammondCare4 weeks ago Be among the first 25 applicantsAbout The RoleThe Navigator / Scheduler works within HammondCare's Mission and Mission in Action to be a first point of contact for staff, clients, and stakeholders, including the public, regarding HammondCare At Home services.This role...

  • Navigator/Scheduler (Casual)

    2 weeks ago

    Sydney, New South Wales, Australia HammondCare Full time

    Join to apply for the Navigator/Scheduler (Casual) role at HammondCare4 weeks ago Be among the first 25 applicantsAbout The RoleThe Navigator/Scheduler works within HammondCare's Mission and Mission in Action to be a first point of contact for staff, clients, and stakeholders, including the public, regarding HammondCare At Home services.This role provides...

  • Navigator/Scheduler (Casual)

    2 weeks ago

    Sydney, New South Wales, Australia Hammond Care Full time

    About the roleThe role of Navigator/Schedulerworks within the Mission and Mission in Action of HammondCare to ensure that they are a first point of contact for staff, clients and other stakeholders including members of the public with enquiries about HammondCare At Home services.This role is pivotal in providing excellent customer service, relevant...

  • Navigator/Scheduler (Casual)

    5 days ago

    Sydney, New South Wales, Australia Hammondcare Full time

    **About the role**The role of_ Navigator/Scheduler_ works within the Mission and Mission in Action of HammondCare to ensure that they are a first point of contact for staff, clients and other stakeholders including members of the public with enquiries about **HammondCare At Home** services.This role is pivotal in providing excellent customer service,...

  • Navigator/Scheduler (Casual)

    2 weeks ago

    Sydney, New South Wales, Australia Hammond Care Full time

    About the roleThe role of Navigator/Schedulerworks within the Mission and Mission in Action of HammondCare to ensure that they are a first point of contact for staff, clients and other stakeholders including members of the public with enquiries about HammondCare At Home services.This role is pivotal in providing excellent customer service, relevant...

  • Head of Primary Psychological Program

    1 week ago

    Sydney, New South Wales, Australia Navigator Group Full time $120,000 - $180,000 per year

    Head of Primary Psychological ProgramLead. Innovate. Make an Impact.Join Navigator Group as our new Head of Primary Psychological Program and take the lead in shaping innovative programs that support recovery and prevent psychological injury. This is your opportunity to influence strategy, grow a high-performing team, and deliver meaningful outcomes for our...

  • Casual Scheduler

    7 days ago

    Sydney, New South Wales, Australia Hammondcare Full time

    **Provide, maintain and create the rostering/schedule for our Home Care Workers in the South West Sydney region, to ensure our clients are properly cared for.**- Casual position with guaranteed hours and stability in our Home Care team- Maximise your take-home pay with NFP salary packaging- Enjoy a work-life balance with set shifts and hours**Roster...

  • Expert Navigation Researcher

    3 days ago

    Sydney, New South Wales, Australia beBeeNavigation Full time $120,000 - $200,000

    Quantum Sensing ExpertQ-CTRL employs software-layer control to achieve robust operation onboard dynamic platforms. We seek a skilled Quantum Sensing Expert to develop novel navigation capabilities that solve pressing challenges in maritime and aeronautical positioning and navigation.About the Role:Collaborate with experts to design and validate quantum...

  • Navigation Database Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeDatabase Full time $120,000 - $150,000

    Flight Planning Navigation Database AdministratorWe're looking for a skilled administrator to join our team and take charge of maintaining the Flight Planning Navigation Database. As an integral part of our operations, this role involves overseeing daily updates to ensure seamless navigation support for our flights.About the RoleAnalyzing aeronautical...

  • Customer Service Navigator

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Navigator/SchedulerThe role of a Navigator Scheduler is to serve as the initial point of contact for staff, clients, and stakeholders. This involves handling inquiries, complaints, troubleshooting, and providing information in an efficient and empathetic manner.This position plays a crucial role in enhancing organizational effectiveness and...