Application Specialist

3 weeks ago

Melbourne, Victoria, Australia Southern Migrant & Refugee Centre Full time
Overview

The Southern Migrant and Refugee Centre (SMRC) is a not-for-profit community-based agency providing services to migrants and refugees in the southern region of Melbourne. SMRC supports the settlement of newly arrived refugees and delivers in-language social, economic, health and wellbeing programs. SMRC operates a multicultural labour hire service, providing a culturally sensitive and in-language alternative to in-home care.

Role: Application Specialist

Employment type: Part-time - 25 hours per week, 6 months fixed term with possibility of extending. Salary Packaging available.

Responsibilities
  • Design, develop, and deliver training programs for Nightingale (Client Management System) and HubSpot (Customer Relationship Management System) to staff members in large group, small group, and one-on-one formats.
  • Prepare training materials, user guides, and online learning resources.
  • Provide ongoing support for system-related queries and issues.
  • Manage routine system maintenance tasks and escalate technical issues to vendors or ICT as needed.
  • Ensure that Nightingale and HubSpot are kept updated, functional, and aligned with organisational processes.
Qualifications
  • Degree in Information Technology and/or relevant experience in Business, IT and training.
  • Experience in CRM, CMS, or similar business systems within a government-funded or not-for-profit environment.
  • Proven ability to deliver effective training in group and one-on-one settings.
  • Experience with Nightingale, HubSpot, or similar CMS and CRM platforms.
  • Knowledge of aged care, settlement services, or community services sector requirements.
  • Understanding of government reporting and compliance obligations.
Location and related information

Location: Dandenong, Victoria, Australia (range of locations in greater Melbourne areas as listed in original posting).


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