General Manager Operations

4 weeks ago

Gladstone, Australia McArthur Full time
Overview

Gladstone Region on the east coast of Queensland is a regional community about one hour by air or six hours by road north of Brisbane. The region balances a coastal and rural lifestyle with opportunities for its 63,000 residents who call the locality home, and is an attractive destination for investors, businesses, individuals, families, holidaymakers and professionals seeking a lifestyle upgrade.

Role

Gladstone Regional Council is seeking an accomplished and people-focused leader for a pivotal executive position that shapes the future of the region and drives the delivery of Council's operational services across infrastructure, maintenance, customer outcomes and organisational performance. This is a role of scale and influence, requiring strategic vision and an unwavering commitment to accountability, delivery and cultural transformation.

Responsibilities

Reporting directly to the Chief Executive Officer, the General Manager Operations will lead a large, geographically dispersed and multi-disciplinary workforce responsible for critical frontline services. This is not a construction-heavy role, but one that focuses on operational delivery of water, roads, parks services, maintenance, waste, fleet management and community-facing services. It presents an exciting opportunity to improve service planning and standards, enhance maintenance practices, and lead transformative programs.

Qualifications & Experience

The successful candidate will bring substantial executive leadership experience gained in a complex, large-scale organisation, with local government experience highly regarded. More critical is a proven record of leading diverse, distributed teams through cultural change, strengthening leadership capability across manager and team leader groups, and building an environment where people are engaged, accountable and empowered. Candidates will demonstrate a customer-centred leadership style, balancing community expectations with organisational capability and ensuring clarity of priorities and measurable delivery of commitments. An ability to operate with political acumen, manage public expectations, and communicate confidently with Councillors, colleagues and community stakeholders will be key to success.

Leadership & Safety

As a visible leader, the General Manager will model a "safety first" approach, with strong experience in embedding tools and techniques to support both physical and psychological safety in the workplace. Regular one-on-one engagement, proactive issue management and strong cross-functional collaboration within the Executive Leadership Team will be essential to success.

Additional information

Council is committed to fostering an inclusive and diverse workforce and offers a large range of health and wellbeing benefits. For more information about the opportunity and application process, obtain a comprehensive Candidate Information Pack by visiting mcarthur.com.au and entering J8127 in the job search function. For a confidential discussion, please contact Julie Barr or Rebecca McPhail on (07) 3211 9700.


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