Front Of House Manager/Senior Receptionist

4 weeks ago

Perth, Western Australia Tonic Australia Enterprises Pty Ltd ta Floralia Wellness Full time
Overview

Floralia Wellness is a thriving integrative medicine clinic in Perths western suburbs, specialising in womens health, fertility, and childrens health. We are expanding rapidly and are looking for an experienced, detail oriented, caring, and compassionate Front of House Manager/Senior Receptionist to join our team in a full-time role. Youll be the key face and heartbeat of our reception team—the first person clients meet and the one who sets the tone for their entire experience with us. In this role, youll work closely with our Business Manager and Clinic Director (owner) to ensure the smooth running of front-of-house operations and the highest standard of client care. This role is ideal for someone with previous senior reception or clinic administration experience, or someone with senior corporate administration experience who is ready to bring their skills into the wellness world. We also warmly welcome applications from qualified naturopaths who prefer not to practice but have strong administrative and client-care skills7your knowledge of the wellness space will be highly valued in this role.

Responsibilities
  • Leading and supporting the reception team as the front-of-house senior.
  • Managing all aspects of client care including bookings, payments, records, and results.
  • Providing exceptional customer service to clients in person, by phone, and online.
  • Supporting our practitioners with administrative and organisational tasks.
  • Ensuring the front of house runs smoothly and reflects the professionalism of the clinic.
  • Liaising confidently with health professionals and a broad range of clients. Using and managing our practice systems daily, including Cliniko, Best Practice, Medicare, HICAPS, and Shopify.
  • Working in close partnership with the Practice Manager and Director (owner) to uphold high standards of care and operational excellence.
Skills and qualities
  • An empathetic, caring, and compassionate nature with a mindful approach to multi-tasking.
  • Strong attention to detail and a commitment to delivering outstanding client service.
  • Demonstrated experience in a senior receptionist or front-of-house role.
  • Ability to manage a busy workflow and remain calm under pressure.
  • A growth mindset with enthusiasm for learning and personal development.
  • High level of tech confidencebility to quickly learn and adapt to different software systems. Energetic, efficient, and solutions-focused.
  • Excellent written and verbal communication skills.
Why you will love working with us

At Floralia, we pride ourselves on being more than just a clinic0we are a community. Youll be working in a supportive, values-driven environment alongside twelve highly skilled practitioners who are leaders in naturopathy, nutrition, acupuncture, and integrative medicine. We offer a welcoming, collaborative workplace culture, ongoing opportunities for growth and professional development, the chance to be part of a clinic shaping the future of womens health, fertility, and integrative care in Perth. This is a full-time role offering excellent remuneration and the opportunity to grow with a progressive, patient-centred clinic.

How to apply

If this opportunity excites you and you believe you are the right fit for our Floralia Wellness Team, we love to hear from you

  • To Apply: Submit your resume with a covering letter detailing your experience and how you would be the right fit for this role. Applications close on 30 September.
  • Email: manager@floraliawellness.com.au
  • Subject Line: Application Front Of House Manager at Floralia Wellness

Your interest will be treated in the strictest confidence. We look forward to meeting you


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