Front of House Manager

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We are looking for an experienced, detail-oriented, caring and compassionate Front Of House Manager to step into our thriving practice. Floralia Wellness is a thriving integrative medicine clinic in Perth's western suburbs, specialising in women's health, fertility, and children's health. Our team includes naturopaths, nutritional practitioners, acupuncturists, and integrative medicine doctors, working together to deliver exceptional, holistic care. We are expanding rapidly and are looking for an experienced, detail-oriented, caring, and compassionate Front of House Manager/Senior Receptionist to join our team in a full-time role.

• You'll be the key face and heartbeat of our reception team—the first person clients meet and the one who sets the tone for their entire experience with us.
• Work closely with our Business Manager and Clinic Director (owner) to ensure the smooth running of front-of-house operations and the highest standard of client care.
• Lead and support the reception team as the front-of-house senior.
• Manage all aspects of client care including bookings, payments, records, and results.
• Provide exceptional customer service to clients in person, by phone, and online.
• Support practitioners with administrative and organisational tasks.
• Ensure the front of house runs smoothly and reflects the professionalism of the clinic.
• Liaise confidently with health professionals and a broad range of clients.
• Use and manage practice systems daily, including Cliniko, Best Practice, Medicare, HICAPS, and Shopify.
• Work in close partnership with the Practice Manager and Director (owner) to uphold high standards of care and operational excellence.

• An empathetic, caring, and compassionate nature with a mindful approach to multi-tasking.
• Strong attention to detail and a commitment to delivering outstanding client service.
• Demonstrated experience in a senior receptionist or front-of-house role.
• Ability to manage a busy workflow and remain calm under pressure.
• A growth mindset with enthusiasm for learning and personal development.
• High level of tech confidence—ability to quickly learn and adapt to different software systems.
• Energetic, efficient, and solutions-focused.
• Excellent written and verbal communication skills.

At Floralia, we pride ourselves on being more than just a clinic—we are a community. You'll be working in a supportive, values-driven environment alongside twelve highly skilled practitioners who are leaders in naturopathy, nutrition, acupuncture, and integrative medicine. We offer:

• A welcoming, collaborative workplace culture.
• Ongoing opportunities for growth and professional development.
• The chance to be part of a clinic shaping the future of women's health, fertility, and integrative care in Perth.
• This is a full-time role offering excellent remuneration and the opportunity to grow with a progressive, patient-centred clinic.

If this opportunity excites you and you believe you are the right fit for our Floralia Wellness Team, we'd love to hear from you

To Apply: Submit your resume with a covering letter detailing your experience and how you would be the right fit for this role. Applications close on the 30 of September.

Location: Floralia Wellness, Nedlands, WA

Applications Close: 30th March 2025

Email: manager@floraliawellness.com.au

Your interest will be treated in the strictest confidence. We look forward to meeting you

(Please note: this position is not open to current naturopathic students seeking a pathway into clinical practice.)