Insurance Claims Executive

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Senior Recruitment Specialist | Professional & Financial Services | Risk & Insurance | Melbourne

Your new company

This organisation is a well-established provider in the general insurance industry, known for its commitment to delivering dependable and customer-centric insurance solutions. With a strong presence across the country, the company offers a wide range of personal and commercial insurance products designed to meet the needs of its clients. The company has a culture of integrity, collaboration, and continuous improvement. It places a strong emphasis on employee development, encouraging innovation and empowering its people to contribute meaningfully to both customer outcomes and business success. Team members are supported in a dynamic and inclusive environment where high performance and shared values drive long-term growth.

Your new role

This role will see you a se4nior member of the insurance claims team, taking on a variety of claims from lodgement to settlement across multiple lines of general insurance. Your key responsibilities will include:

• Provide expert claims advice and support to clients throughout the claims process.
• Act as a client advocate to ensure fair insurer outcomes.
• Maintain regular communication with clients, insurers, and third parties.
• Lodge and manage claims efficiently, ensuring timelines and expectations are met.
• Accurately record claim details and settlement outcomes in internal systems.
• Use standard templates for all reports and correspondence.
• Finalise claims and gather client feedback to improve service.
• Prepare monthly claims reports and track key metrics.
• Ensure compliance with industry regulations and internal policies.
• Maintain professional development and contribute to team projects and culture.

What you'll need to succeed

• Demonstrated ability to manage complex claims from lodgement to resolution across various insurance lines.
• Strong working knowledge of insurance systems and tools, including claims tracking and reporting platforms.
• Proven success in negotiating with insurers and advocating for client outcomes.
• Experience supporting a diverse client base, including corporate, SME, and retail sectors.
• Familiarity with external service providers such as assessors, repairers, and loss adjusters.
• Solid background in general insurance with a minimum of five years in claims or broking roles.
• Established professional relationships within the insurance industry, particularly with insurer claims teams.
• High-level understanding of insurance product structures and claims procedures across multiple classes.

What you'll get in return

• Flexible and negotiable salary offering depending on your previous experience in insurance claims
• Supportive, team-oriented workplace culture
• Ongoing professional development and training
• Flexible work arrangements for work-life balance
• Recognition and performance-based rewards
• Exposure to diverse insurance products and clients
• Stable, reputable company with industry presence

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on Samuel.Puddephatt@hays.com.au now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Customer Service
• IndustriesInsurance and Insurance Agencies and Brokerages

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