Insurance Claims Consultant

1 week ago

Melbourne, Victoria, Australia beBeeClaims Full time

Insurance Claims Consultant Opportunity

We are seeking a highly skilled Insurance Claims Consultant to join our team in Melbourne. As an experienced claims professional, you will be responsible for handling a range of motor, property, and general insurance claims.

The successful candidate will have:

  • Proven experience in insurance claims, with a strong understanding of motor, property, and general insurance processes and terminology.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, underwriters, repairers, assessors, and other stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and escalate complex or high-risk claims.
  • A commitment to providing exceptional customer service and ensuring compliance with relevant legislation, industry codes, and internal procedures.

This is a great opportunity for someone looking to advance their career in insurance and work for a reputable organization. If you have the necessary skills and experience, we encourage you to apply for this exciting role.

Job Responsibilities
  • Process a variety of insurance claims, with a focus on motor, property, and general insurance lines.
  • Prepare and manage correspondence between clients, underwriters, repairers, assessors, and other stakeholders.
  • Maintain and update claims status reports, ensuring accurate and timely tracking.
  • Liaise with insurers, loss adjusters, and third parties to facilitate efficient claim resolution.
  • Follow up on outstanding documentation and ensure claims progress smoothly.
  • Respond promptly to requests from the Claims Manager and Account Executives.
  • Ensure compliance with relevant legislation, industry codes, and internal procedures.
  • Stay informed on developments across the insurance industry, including motor, property, and broader general insurance trends.
  • Maintain organised digital and physical filing systems.
  • Identify and escalate complex or high-risk claims appropriately.
  • Deliver a consistently high level of customer service and professionalism.
Requirements
  • Experience in insurance claims, ideally within motor, property, and general insurance.
  • Strong understanding of insurance processes and terminology.
  • Proficient in Microsoft Word and Excel.
  • Excellent written and verbal communication skills, and a high attention to detail and accuracy.
  • Organised and able to manage multiple tasks effectively.
  • Professional, customer-focused, and team-oriented, with the ability to work independently and take initiative.
  • Tier 2 General Insurance qualification (ASIC PS146 compliant), and willingness to maintain RG 146 compliance.
Benefits
  • A competitive salary and benefits package, including hybrid working arrangements.
  • Opportunities for career progression and training, with a focus on developing your skills and expertise in insurance.
  • Access to regular team incentives and events.
  • The possibility of work travel opportunities.
About Us

We are a reputable organization committed to providing exceptional customer service and ensuring compliance with relevant legislation, industry codes, and internal procedures. We offer a positive and supportive work environment, with opportunities for career advancement and personal development.

If you are a motivated and enthusiastic individual looking to advance your career in insurance, we encourage you to apply for this exciting role.

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