Hospital Administrator

Hospital Administrator – AES Underwood & Pet ICU (Brisbane)

Bring your commercial leadership expertise to two of Queensland's busiest veterinary practices under one roof – Animal Emergency Services (AES) Underwood and Pet ICU. This is a unique opportunity to lead across both an established 24/7 Emergency & Critical Care hospital and a world-class referral ICU service, shaping the future of patient-first veterinary care in Brisbane.

About AEA

Animal Emergency Australia is an employee-owned national network of 24/7 emergency and critical care hospitals across Australia. As one team of over 800 passionate veterinary professionals, we're united in our intent to elevate emergency and critical care, together.

Our hospitals are united by a shared purpose: better patient outcomes We look to create the future of veterinary medicine by fostering high-performing teams, supporting continuous learning, and making well-being a daily priority for both pets and the people who care for them. We invest in shared core values, development, flexibility and innovation, creating a workplace where our people can do and be their best.

The Opportunity

AES Underwood and Pet ICU are co-located in Brisbane's thriving southern corridor, creating a dynamic hub of advanced veterinary care. Together, they provide trusted after-hours emergency support and gold-standard intensive care for critical patients referred from across Queensland.

As Hospital Administrator, you'll oversee both services – ensuring smooth day-to-day operations, financial performance, and a thriving team culture across two distinct but deeply connected practices.

This role has been purposefully designed to strengthen the link between operational excellence and exceptional patient care, ensuring our teams, systems and strategy all work in service of truly patient-first outcomes.

Reporting directly to the CEO and working collaboratively with national leaders, you'll collaborate on national strategic direction, optimise performance, and foster a collaborative, high-performing safe culture. Your leadership will ensure that every operational decision enhances the experience of our patients, their families, and the veterinary professionals who care for them.

Ideal candidates will bring deep experience in business or health operations, ideally with an MBA or equivalent, and a proven track record in team leadership, service delivery, WHS compliance and organisational performance.

A veterinary or clinical background is not required; what is essential is your ability to immerse yourself in both practice and people's daily function, manage complexity, lead with clarity, and inspire excellence across all facets of hospital operations.

Key Focus Areas

• Strategic & Business Leadership across AES Underwood & Pet ICU.
• Operational Management dual-site services.
• Financial Stewardship.
• People & Culture
• Risk & Compliance
• Stakeholder Engagement
• Technology & Innovation
• Environmental, Social & Governance (ESG)
  
  

What You'll Bring

• Tertiary qualifications in Business/Health Management (MBA or equivalent desirable)
• 5+ years' leadership in complex, fast-moving healthcare or service environments.
• Proven track record in operational management, team leadership, and financial performance
• Demonstrated ability to lead teams through change, growth, and improvement initiatives, leadership approach grounded in communication, empathy, and continuous improvement.
  
  

Why Join AES Underwood & Pet ICU?

Role

Together, these two practices form a cornerstone of AEA's mission to deliver better patient outcomes. Here you'll find not only a critical role in shaping emergency and referral medicine, but also:

• A competitive salary between $150,000 - $170,000++ (experience dependent)
• Flexible work arrangements to support balance with impact
• Leadership mentoring, CPD, and career growth pathways
• Fitness Passport access for you and your family
• Heavily discounted veterinary treatment for your pets
• Free, confidential EAP support for you and your loved ones
  
  

Ready to take on this unique dual-leadership role??

Send your CV and a short cover letter to careers@aes.email outlining how your leadership will strengthen these practices in delivering patient-first care, operational excellence, and a thriving team culture.

For a confidential enquiry, contact Tee at lrinaldi@aes.email.

Love the Role, But Not the Location?

If the Brisbane location isn't quite the right fit, but the role aligns with your experience and qualifications, we'd still love to hear from you. As this is a newly created position, similar opportunities may be opening across our network.

Register your interest by emailing careers@aes.email including the state you are interested in, and we'll keep you in mind for future leadership roles at other AEA locations.

Let's stay connected, we're committed to helping you find the right fit within AEA.
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