
Dynamics 365 Business Analyst
18 hours ago
Join to apply for the Dynamics 365 Business Analyst role at Technology CII
This temporary opportunity as a Business Analyst is based in Melbourne's CBD. The role requires strong expertise in CRM and/or Case Management systems, with a focus on stakeholder engagement and user-centered design.
OverviewPublic sector environment focusing on dispute resolution and making legally binding decisions across civil claims, residential tenancies, guardianship, planning, and human rights.
Responsibilities- Collaborate with stakeholders to gather and document business requirements.
- Analyse current processes and identify areas for improvement.
- Develop and present detailed reports and recommendations to leadership teams.
- Support the design and implementation of technology solutions that align with organisational goals.
- Proven experience working with enterprise-level CRM systems (e.g., Microsoft Dynamics 365).
- Experience with uplift of Digital Case Management Systems.
- Experience in a complex digital transformation or product development environment.
- Experience mapping business processes to system functionality and identifying gaps.
- Experience in requirements gathering, business process analysis/modelling, process mapping and information analysis/modelling, planning, design, testing and system integration, using industry standard techniques in a complex business environment.
- Temporary role with potential for meaningful contributions to key projects.
- Chance to collaborate with a dedicated and professional team.
- Gain valuable experience in a technology-driven environment.
To apply online please click the "Apply" button below. For a confidential discussion about this role please contact Laura Devonport at lauradevonport@michaelpage.com.au.
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