Dynamics 365 Business Analyst

19 hours ago


Melbourne, Victoria, Australia Technology CII Full time

Join to apply for the Dynamics 365 Business Analyst role at Technology CII

This temporary opportunity as a Business Analyst is based in Melbourne's CBD. The role requires strong expertise in CRM and/or Case Management systems, with a focus on stakeholder engagement and user-centered design.

Overview

Public sector environment focusing on dispute resolution and making legally binding decisions across civil claims, residential tenancies, guardianship, planning, and human rights.

Responsibilities
  • Collaborate with stakeholders to gather and document business requirements.
  • Analyse current processes and identify areas for improvement.
  • Develop and present detailed reports and recommendations to leadership teams.
  • Support the design and implementation of technology solutions that align with organisational goals.
Qualifications
  • Proven experience working with enterprise-level CRM systems (e.g., Microsoft Dynamics 365).
  • Experience with uplift of Digital Case Management Systems.
  • Experience in a complex digital transformation or product development environment.
  • Experience mapping business processes to system functionality and identifying gaps.
  • Experience in requirements gathering, business process analysis/modelling, process mapping and information analysis/modelling, planning, design, testing and system integration, using industry standard techniques in a complex business environment.
Job Offer
  • Temporary role with potential for meaningful contributions to key projects.
  • Chance to collaborate with a dedicated and professional team.
  • Gain valuable experience in a technology-driven environment.
How to apply

To apply online please click the "Apply" button below. For a confidential discussion about this role please contact Laura Devonport at


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