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Customer Service Coordinator
1 month ago
This role involves helping engineers, project managers and other tradespeople access the products they need to maintain essential services.
About The RoleAs a Customer Service Coordinator at Reece Group, you will be part of a team that supports customers in various ways including providing accurate price quotations, order status updates, and technical information for general sales enquiries.
Your Responsibilities- Check stock availability and provide accurate price quotations, order status updates, and technical information for general sales enquiries
- Coordinate externally sourced stock purchasing and ensure timely, accurate data entry into the system
- Maintain proper documentation for all related tasks
- Manage the quotation follow-up process to support customer satisfaction and sales efficiency
- Previous experience in retail sales or customer service is desirable but not essential as we are willing to train the right person
- Able to use a computer and happy to learn new systems
- Willingness to develop their career - either locally, within our network or head office
- Performance-based bonuses
- Paid annual leave
- Continuous learning and development programs to support your career goals
- Generous discounts for those looking to renovate their bathroom or kitchen
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
After submitting your application, you'll be invited to participate in a brief chat interview. This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about 15-20 minutes.
