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Customer Service Coordinator

3 weeks ago

Gold Coast, Queensland, Australia beBee Careers Full time

Ticketing Coordinator

About Us

We are looking for an experienced and skilled Ticketing Coordinator to join our team. As a Ticketing Coordinator, you will be responsible for ensuring the smooth operation of our ticketing system, providing exceptional customer service, and contributing to the achievement of key business objectives.

Key Responsibilities
  1. Develop and maintain relationships with external stakeholders, including Ticketek, AFL MSS, and AFL Ticketing.
  2. Manage and resolve complex customer complaints and issues related to ticketing and membership.
  3. Collaborate with cross-functional teams to achieve business objectives and improve processes.
  4. Ensure accurate and timely processing of internal ticket requests and provide support to Membership team during key campaign periods.
  5. Contribute to the development and implementation of business strategies and initiatives.