Case Manager

Overview

DXC Claims Management is seeking a Long Tail Case Manager to manage workers' compensation claims beyond 78 weeks, focusing on ongoing support and reviewing entitlements for injured workers.

Responsibilities

• Entitlement Determination: Beyond 78 weeks, review whether injured workers are still entitled to weekly payments and ongoing medical expenses. Assess medical reports, rehabilitation progress, and vocational assessments to determine capacity to return to work.
• Communication and Customer Service: Serve as main point of contact for injured workers, employers, and healthcare providers. Communicate clearly and empathetically to inform claim status, treatment plans, and return-to-work expectations.
• Coordination of Medical Treatment: Work with healthcare providers to ensure appropriate medical treatment. Approve treatment plans, schedule appointments, monitor progress to facilitate recovery.
• Payment Processing: Process payments for medical treatment, disability benefits, and other claim-related expenses; ensure accuracy and timeliness.
• Case Conferences and Reviews: Participate in case conferences with stakeholders to evaluate progress and make informed decisions about the claim.
• Documentation and Compliance: Maintain accurate records; ensure regulatory and company policy compliance to protect all parties involved.
• Continuous Learning and Improvement: Stay updated with industry trends, legal changes, and best practices in workers' compensation case management.

By focusing on these responsibilities with empathy, professionalism, and commitment to excellence, you can effectively manage your portfolio of workers' compensation claims and support injured workers in their journey.

Required Skills And Qualifications

• Strong analytical and reasoning skills
• Ability to plan and organize work effectively to manage timeframes and priorities
• Experience working concurrently across multiple technology platforms
• High level of organizational skills and attention to detail
• Excellent written and interpersonal communication skills
• Ability to work effectively within a team in an office-based environment
• Exceptional customer service skills with a focus on delivering high-quality outcomes
• Sensitivity to issues related to people with medical, cultural, and social needs
• Australian Citizenship or Permanent Residency required

Preferred Qualifications

• Previous experience in workers' compensation case management or a related field
• Knowledge of workers' compensation legislation and regulatory requirements
• Relevant qualifications in allied health, social work, or a related discipline

About DXC

DXC Claims Management has been specialising in workers' compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible. By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for. DXC Claims Management is part of the DXC Technology group of companies, the world's leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and integrity to facilitate and support medical management and return to work activities.

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC. As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud notice: DXC does not make offers of employment via social media networks and never asks for money or payments from applicants during the recruitment process. More information on employment scams is available here.

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