Account Manager

Overview

Cann Group Limited is enhancing patients' lives by developing, producing, and supplying innovative cannabis medicines. The Company has built world-class research, cultivation and GMP manufacturing facilities in Melbourne, and a state-of-the-art large-scale cultivation and GMP manufacturing facility near Mildura, Victoria. Cann Group supplies a range of dried flower and oil products, as well as active pharmaceutical ingredients and extracts, to customers in Australia and around the world. Cann Group also owns Satipharm and its patent-protected capsule technology.

About The Role

We're seeking an experienced and proactive Account Manager based in Brisbane to lead our relationships with healthcare professionals, pharmacies, and clinics across Queensland. In addition to managing local accounts, this role also involves virtual account management for a select group of key clients located in other states. You'll be responsible for maintaining strong relationships, supporting product education, driving growth, and delivering an exceptional level of service, both in person across Queensland and virtually nationwide.

Responsibilities

• Develop a thorough understanding of customer's position in the market.
• Act as the main point of contact between the customer, including current and potential medicinal cannabis prescribers, pharmacists, cannabis nurse practitioners, wholesale and distribution customers, potential white label and contract business partners and the company.
• Manage customer input and feedback for all projects with detailed directions and timelines.
• Visit customers and attend trade shows and other industry events as necessary to capitalise on networking and relationship building opportunities.
• Work strategically to increase awareness and create demand for Cann's medicinal cannabis products and services.
• Identify new business opportunities.
• Maintain the customer database to ensure it is up to date.
• Understand the customer and medicinal cannabis market to support short- and long-term business objectives.
• Create and implement strategic account plans to achieve business objectives.
• Identify growth opportunities within existing accounts.
• Effectively communicate the value proposition of the company's products or services to customers.
• Manage day-to-day customer communication and ongoing relationships related to current, new and upcoming projects.
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged regularly and effectively.
• Negotiate and finalise contracts and agreements with customers.
• Ensure compliance with contractual obligations on both sides.
• Provide regular reports on account status, including sales forecasts and performance metrics.
• Analyse data to identify trends and opportunities for improvement.

Qualifications / Licences

• Tertiary Qualification in Commercial/Business/Marketing or related field.
• Pre-employment Security and Health Screening.

Experience

• At least 3 years of proven experience and achievement in a similar role within a demanding industry environment.
• Prior work experience in the Cannabis Industry or supporting process improvements or product innovations is an asset.
• Prior experience in the Cannabis industry or a related field involving Schedule 8 (S8) or specialised medical products.
• Exceptional project management experience and interpersonal skills.
• Healthcare industry experience, particularly with new product launches or working with TGA Special Access/Authorized Prescriber Scheme products desirable.
• Experience in customer/user market research and the translation of research findings into actionable items.
• Proven track record in business development and managing key accounts to drive growth.

Skills

• Strong process and analytical thinker.
• High-level communication skills.
• Ability to self-motivate and motivate others.
• Strong results orientation, ability to work on deadlines and focus on targets and KPIs.
• Strong decision-making skills and ability to assess risk.

Employment Benefits

• Competitive salary package.
• Professional growth and career progression opportunities.
• Flexible working arrangement.
• Employment benefits including birthday leave, wellness leave, novated leasing, exclusive discounts/perks, and more.
• An EAP offering a modern approach to supporting your well-being.

If you believe your skills and experience meet the above criteria, and you're ready to take the next step in your career in a supportive and innovative environment, click Apply today.

Cann Group is an equal opportunity employer and values diversity in the workplace. We are committed to accommodating applicants with disabilities. If you require assistance during the recruitment and selection process, please contact our People & Culture team.

Please note: Only applicants with the right to live and work in Australia will be considered for this position. The successful applicant will be required to undergo a National Police Check and Drug-screening.

We sincerely thank all applicants for their interest. Only those selected for an interview will be contacted.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Pharmaceutical Manufacturing

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