Program Manager

Overview

Program Manager

Clerk Grade 11/12 | Full-time | Temp until 2029

• Full-time | Temporary up to 4 years
• Flexible NSW locations + Hybrid working
• Clerk Grade 11/12 | $149,739 – $173,174 + super + leave loading

Why this role

Do you want to …

• Lead innovative and best practice programs that shape public sector outcomes?
• Be part of a team that values innovation, collaboration, and growth?
• Work where flexibility is valued, with hybrid options and regional office choices?

If you answered yes, this could be your next great opportunity

Role purpose

We are currently seeking to appoint a Program Manager tasked with leading innovative and best practice programs within the Program Delivery Team.

The Program Delivery team works with divisions across Revenue NSW and the Department of Customer Service to deliver initiatives of strategic value that improve the experience of customers and deliver Government priorities. We work on the big rock opportunities that deliver real value for the people of NSW.

In this role you will:

• Oversee the delivery of a portfolio of enhancements and projects
• Develop and define team and program priorities and support prioritisation
• Identify and manage inter-dependencies, resourcing, funding, issues, and risks
• Oversee best practice program management
• Manage and develop a team with diverse skillsets and role responsibilities

In addition, you will develop an integrated program schedule and lead informed discussion on key decisions across multi-stream programs and identify dependencies and risks to the schedule. You will also support reporting on progress to Ministers, other agencies, the Deputy Secretary and Steer Cos and track delivery to support accurate reporting on program progress.

Required capabilities / Qualifications

• Experience delivering on a portfolio of projects, tracking and managing plans, budgets, timeframes, and resources
• Ability to develop and manage stakeholder relationships through expert advice, effective negotiation, facilitation skills and efficient issues management
• Develop and implement strategies and tools for risk management, continuous monitoring and evaluation of projects
• Demonstrated experience with Agile project management and various project delivery methodologies
• Team leadership for a team with interdisciplinary capabilities
• Critical analysis utilising knowledge of tax systems and processes

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Sarah Gardner at Sarah.Gardner@revenue.nsw.gov.au

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford and Wollongong.

Why work with us?

• Meaningful work that matters to NSW
• Hybrid working, compressed hours, generous leave & benefits
• Career building opportunities in a supportive team
• Unmatched growth and development pathways

Application details

Closing Date: Monday 22nd September @ 9.59am

Careers at Department of Customer Service — A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference. You can view our full diversity and inclusion statement here. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.

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