Guest Service Manager Lancemore Mansion Hotel Werribee Park
3 weeks ago
Join to apply for the Guest Service Manager Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel Group.
Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you'll feel in awe of Mansion's rich history, grand architecture and unparalleled elegance.
Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph's restaurant.
The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants.
About The Role- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
- Make recommendations on the hotel and local area
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
- Success in a similar role and exposure to front office reception and reservations work
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional administrative skills and able to pick up systems
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
- Positive mindset and a can do attitude
- Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then apply now
Details- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Hospitality
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Manager Lancemore Mansion Hotel Werribee ParkJoin to apply for the Guest Service Manager Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel Group.Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeBe part of our fun, guest service-focused teamAttractive salary + benefitsEasy to get to location and close to public transportWe are currently seeking an experienced and passionate Guest Service Manager to join our front office team at Lancemore Mansion Hotel Werribee Park.About The HotelSituated on a grand 19th Century estate among 10 acres of formal...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGeneral Manager Lancemore Mansion Hotel Werribee ParkJoin to apply for the General Manager Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel Group.General Manager – Mansion Hotel & Spa, Werribee ParkFull service luxury. High stakes. Huge potential.The Mansion Hotel & Spa is an icon with grand architecture, lush gardens, and rich heritage. We...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGeneral Manager Lancemore Mansion Hotel Werribee ParkJoin to apply for the General Manager Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel Group.General Manager – Mansion Hotel & Spa, Werribee ParkFull service luxury. High stakes. Huge potential.The Mansion Hotel & Spa is an icon with grand architecture, lush gardens, and rich heritage. We...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeRestaurant Manager Lancemore Mansion Hotel Werribee Park1 week ago Be among the first 25 applicantsCreate your legacy at one of Victoria's most iconic destinations. Set amongst ten acres of breathtaking English gardens and the grandeur of a 19th century estate, Joseph's Restaurant at Lancemore Mansion Hotel Werribee Park is a destination in its own right —...
