Customer Support Representative

4 weeks ago


Sydney, New South Wales, Australia Bing Technologies Pty Ltd Full time

Direct message the job poster from Bing Technologies Pty Ltd

At Bing Technologies, we transform business communication. By delivering innovative, cost-effective solutions that help organisations streamline correspondence and enhance customer engagement. Our team is dedicated to innovation, and we pride ourselves on maintaining strong relationships with our clients. We are currently looking for a dynamic and empathetic Customer Service Representative to join our growing team and help us continue to deliver world-class service. Why not visit us at bingmail.com.au

Role Description

This is a full-time, on-site role for a Customer Support Representative located in Pyrmont, NSW. The Customer Support Representative will handle incoming customer inquiries, provide excellent service, maintain customer satisfaction, and troubleshoot issues. Responsibilities include responding to various customer support channels, documenting and resolving customer issues, and ensuring timely follow-ups. The role requires excellent communication and interpersonal skills to build positive customer relationships. A successful candidate must have strengths in attention to detail and a technical aptitude and interest.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Proficiency in Troubleshooting
  • Excellent interpersonal and problem-solving skills
  • Previous experience in a customer service role is a plus
  • Ability to work independently and as part of a team
  • Knowledge of customer support software and CRM systems is beneficial

What We Offer

Fixed, normal business operating shift times. No working back or overtime.

Working in a friendly collaborative team and working environment

Potential for growth

Regular team building social events

How to Apply

Send your resume/application through to applicants@bingmail.com.au

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

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