Sales & Experience Manager

3 days ago

Ipswich, Australia at Full time
Key Responsibilities

Lead, coach, and develop a team of up to 14 inside sales and customer experience staff.

Set clear objectives, track performance, and build a collaborative culture.

Manage inbound and outbound sales, pipeline conversion, quoting, and order processing.

Oversee customer enquiries, complaints, and service improvements.

Partner with operations, projects, and marketing to align strategies and outcomes.

Drive reporting, insights, and continuous improvement across sales and service.

What We're Looking For

Proven experience leading customer service and sales teams of significant size.

Strong people leadership with a focus on coaching, mentoring, and developing talent.

Ability to manage through rapid growth and embed positive change effectively.

Skilled at balancing short-term performance with long-term team development.

Track record in inside sales, account management, or service leadership.

Skilled in CRM, ERP, and pipeline management.

Strong commercial acumen with a focus on profitability and customer outcomes.

Excellent communication, problem-solving, and conflict resolution skills.

(Desirable) Experience in construction, manufacturing, or architectural products.

Why Join

Our client is an innovative and fast-growing organisation where collaboration, accountability, and improvement are at the core of how they work. You'll join a team that values leadership, customer excellence, and commercial growth, with the opportunity to make a visible impact today and build for tomorrow.

The Recruitment Process

We want you to know what to expect. The process includes:

Phone screen

First-round virtual interview

Second-round face-to-face interview

A presentation on a scenario-based situation

Job fit testing and reference checks

This thorough process ensures the role is the right fit for you and the business.

Location: Onsite, Springfield QLD

Salary: Negotiable for the right person

Apply Now

If you're an experienced leader ready to take ownership of a large team and drive both sales and service outcomes, we'd love to hear from you. Apply today and help shape the future of a growing organisation.

Questions for applicants

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years of people management experience do you have?
  • Do you have experience working on residential construction projects?
  • How many years of sales management experience do you have?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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