Customer Success Manager

Join to apply for the Customer Success Manager (Remote) role at The McQuaig Institute

Join to apply for the Customer Success Manager (Remote) role at The McQuaig Institute

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The McQuaig Institute provided pay range

This range is provided by The McQuaig Institute. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$120,000.00/yr - A$140,000.00/yr

Do you take ownership like it's your own business and thrive in environments built on autonomy and trust?

Can you build meaningful client relationships and drive results from anywhere in Australia?

Are you business-smart, great with people, and eager to grow your profile?

If this sounds like you, keep reading This could be the role you've been looking for

About McQuaig

McQuaig empowers organisations to hire smarter and build stronger teams through validated behavioural assessments and talent tools. With over 60 years of global expertise in the HR tech space, we help companies confidently make people decisions that drive real impact.

In Australia, we're proud to work with well-known brands such as National Tiles, Samsung, Ray White, and Star Pharmacy—supporting leaders across industries including retail, property, pharmaceuticals, and government.

We're a close-knit and values-driven team that thrives on curiosity, collaboration, and outcomes.

Backed by a long-standing global presence, we offer the agility of a start-up with the stability of a well-established business. At McQuaig, you'll have the autonomy to own your role and have support overseas to function like it is your own business

About the Opportunity

McQuaig is looking for a full-time Customer Success Manager based remotely anywhere in Australia.

This role reports to the Director of Customer Success overseas and combines strategic client relationship management with commercial growth.

More specifically, your responsibilities include but are not limited to:

• Managing a portfolio of mid-market and enterprise clients across Australia
• Delivering tailored onboarding and product training to new users
• Acting as a trusted advisor to HR leaders, aligning tools with business goals
• Monitoring client health and proactively identifying risks and upsell opportunities
• Conducting regular business reviews and maintaining high engagement
• Leading contract renewals and retention efforts
• Presenting new features and product updates in collaboration with Sales and Marketing
• Keeping accurate notes and forecasting in HubSpot
• Operating with flexibility across global time zones, including occasional early meetings with Canadian HQ

About You

To qualify, you will need at least 3 years of experience in Customer Success, Business Development, or Account Management, ideally within SaaS, HR Tech, or Consulting.

Additionally, the following skills and experience will be highly regarded:

• Experience supporting or selling to HR professionals
• A background in SaaS with product interpretation or data-driven tools
• Experience working autonomously or in small, high-performing teams
• Technical aptitude and confidence in presenting software tools
• Previous work in small businesses or founder-led/start-up environments

You'll love this role if you value variety, ownership, and the chance to shape your clients' success journey directly

About the Benefits

This role offers a competitive base salary of $120,000 - $140,000 + commission, plus a host of other benefits including:

• Fully remote Work from anywhere in Australia
• 4 weeks annual leave + your birthday off
• Training, support, and autonomy to succeed
• Travel reimbursement and tools provided
• A unique global culture that celebrates people

Passionate about people, driven to make an impact, and ready to own your role? Let's shape success together at McQuaig

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionHuman Resources
• IndustriesStaffing and Recruiting

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