Manager, Revenue Operations

6 days ago

Melbourne, Victoria, Australia Airwallex Full time
About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

What you'll do

Airwallex is the leading financial technology platform for modern businesses. With one of the world's most powerful payments infrastructure, our suite of products, software and APIs empower businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business-builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

Reporting to the Director of Revenue Operations, you will support the alignment, optimization, and execution of processes across Sales, Marketing, and Customer Success to drive predictable and sustainable growth. You'll work closely with commercial leaders and cross-functional teams, defining sales targets, analyzing data, improving systems, and ensuring operational excellence throughout the revenue cycle.

This role is based in Melbourne or Sydney.

Responsibilities:

  • Target setting and incentive design

    • Translate the company business plans and top-level KPIs into targets for various commercial teams, develop effective incentive schemes, and measure the attainment.

  • Process Optimization:

    • Evaluate and improve workflows across Sales, Account Management Marketing, and sales-related aspects of Operations to enhance productivity.

    • Identify bottlenecks in revenue operations and recommend actionable solutions.

  • Data Analysis & Reporting:

    • Monitor and analyse key performance metrics, providing actionable insights to leadership.

    • Create and maintain dashboards to track revenue performance, pipeline health, and customer trends.

  • Launch of new products:

    • Support operationalisation of new product launches through building sales infrastructure (target lists, progress tracking, removing bottlenecks etc.)

  • CRM & Revenue Systems Improvement:

    • Work with the commercial leaders and our systems team to identify, advocate and help scope the improvements of revenue systems (Salesforce, Outreach etc. ). Collaborate with the systems team to ensure improvements are implemented

    • Ensure data integrity across platforms and troubleshoot system issues through effective collaboration with our systems team and data teams

  • Cross-functional Collaboration:

    • Act as a bridge between teams to ensure alignment on goals, metrics, and processes.

    • Collaborate with Sales to streamline deal stages and improve pipeline visibility

    • Work closely with the revenue strategy team and commercial leadership to support implementation of strategic "big bets"

    • Partner with Marketing to track lead conversion and ROI on campaigns.

Qualifications:

  • Bachelor's degree in Business, Finance, Marketing, or a related field

  • Familiarity with CRM tools like Salesforce and revenue systems like Outreach

  • Exceptional analytical skills with a data-driven mindset

  • Clear and effective written and verbal communication

  • Highly organised with an eye for detail

  • Team player with the ability to work in a fast-paced environment

  • Solid stakeholder management and ability to build strong relationships

Who you are

We're looking for people who meet the minimum qualifications for this role.

Minimum qualifications:

  • 2-5 years of experience in top-tier management consulting, revenue operations, sales operations, or related roles (preferably in a tech or SaaS environment)

  • Strong skills in Excel/Google Sheets and familiarity with BI tools (e.g., Tableau, Looker)

  • A strong problem-solver with excellent analytical skills

  • Highly organised with strong attention to detail

  • Outcome and solution oriented, willing to go "extra mile"

  • Effective written and verbal communicator

  • Team player and able to build lasting relationships at various levels across the organisation

  • Development and growth-oriented individual

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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