Account Services Assistant Manager

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We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued, and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

Responsible for deposit account support, administration, and processing while ensuring work standards established for Account Services are of the highest quality and in compliance with Bank policies and government regulations. This includes advising, supervising, coaching, and training Deposit Operations staff in Account Services. Frequent contact with law enforcement, attorneys, Bank Officers, Bank Employees, and personnel from other banks by phone, email, and other written correspondence.

1. Research, document, and respond to subpoenas, garnishments, levies, and receiverships; work customer research requests; correct encoding and posting errors; perform check adjustments from Federal Reserve Bank and other financial institutions.
2. Assist with document requests and research requests from auditors, compliance, and examiners.
3. Maintain dormant account and check records, prepare notifications to customers and Bank personnel on items eligible for escheat, and log items into software for escheatment to the State.
4. Research, process, and balance deposit account exception items; e.g., nonpost, return items, chargebacks, stop payments, positive pay returns, ACH disputes, and check disputes.
5. Index and perform quality control on account documents saved in Synergy, including signature card review.
6. Monitor customer and account maintenance using workflows to ensure proper Bank policies and procedures are followed.
7. Review IRA and federal withholding transactions and assist with tax reporting processes.
8. Perform other duties as assigned.
9. Demonstrate strong attention to detail, critical thinking, problem-solving skills, judgment, organization, and a high level of initiative and ownership.
10. Assist Account Services in meeting work deadlines when colleagues or managers are out of office.
11. Ensure accuracy of work to prevent substantial errors involving loss of time, money, and goodwill.
12. Maintain average physical effort; require visual attention and mental concentration while using computer equipment for most of the workday.
13. Participate actively in the Customer Service First culture, support organizational values, and follow established Bank policies and procedures.

• High School diploma, GED, or equivalent required.
• At least seven (7) years of banking experience required.
• At least two (2) years of supervisory experience required.
• Knowledge of banking laws and regulations related to deposit accounts, such as Federal Reserve Bank Operating Circular No. 3, NACHA, Reg CC, Reg E, Reg P, Right to Financial Privacy Act, Texas Property Code Title 6, and UCC preferred.
• Excellent analytical, time management, organizational, and problem-solving skills with the ability to multitask and produce error-free work under deadlines.
• Proficiency in Microsoft Word, Excel, PowerPoint, and 10-key skills are essential.
• Ability to handle multiple tasks in a fast-paced environment and adapt to new applications quickly.
• Strong written and verbal communication skills.
• Reliable attendance and willingness to work extended hours to meet deadlines.
• Ability to resolve complex banking transactions by looking beyond the obvious.
• Maintain high confidentiality standards.
• Work effectively in a team environment with minimal supervision.

The incumbent's home base is onsite in Abilene, Texas. The above statements reflect general job requirements and are not exhaustive of all duties involved.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor does not discriminate against employees or applicants based on inquiries or discussions about pay, except as legally permitted. Access to compensation information must be handled according to legal and organizational policies.