Quality Control Retail Compliance Executive

2 weeks ago

Sydney, New South Wales, Australia Singtel Full time

Are you passionate about driving compliance excellence and performance across retail operations? Join our dynamic Quality Control team as a Retail Compliance Executive, where you'll play a pivotal role in ensuring our branded retail stores meet internal and external compliance standards.

About the Role

Reporting to the Quality Control Compliance Framework Manager, you'll collaborate with Retail Area Managers, Partner Executives, and Territory Operation Managers across Australia to drive performance and compliance. You'll leverage insights, manage breach trackers, and support strategic decision-making to mitigate risk and enhance operational integrity.

Key Responsibilities

  • Drive adoption of compliance metrics across retail channels.
  • Lead updates to the Quality Control Process & Policy Breach Tracker.
  • Conduct site inspections (minimum 2 per month) and "check the checker" QA reviews.
  • Manage Branded Retail Scorecard disputes.
  • Provide insights to support strategic compliance initiatives.
  • Support regulatory responses including TIO systemic issues, fraud investigations, and audit committee actions.

What You'll Bring

  • 3+ years' experiencein the Retail Telecommunications industry.
  • Background in store management
    • Strong knowledge of Power BI, Tableau, JARVIS, Pronto, and Microsoft Excel.
    • Deep understanding of retail compliance, regulatory, and privacy requirements.
    • Excellent communication, stakeholder engagement, and conflict resolution skills.
    • Ability to work autonomously in a fast-paced, dynamic environment.

Why Join Us?

  • Be part of a team that values integrity, collaboration, and innovation.
  • Influence compliance culture across national retail operations.
  • Work closely with senior leaders and contribute to enterprise-wide compliance frameworks.
  • Make a real impact on customer experience and operational excellence.
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