Sales Associate, Watches

4 weeks ago

Sydney, New South Wales, Australia DFS Group Full time

As the Sales Associate for Watches & Jewellery team, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets by providing excellent product & brand knowledge.

Selling via the Best Customer Experience
  • Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service.
  • Complete customer transactions in a professional and timely manner.
  • Identify customer's temperaments and recommend products that suit their style.
  • Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate.
  • Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum.
Floor and Product Presentation
  • Ensure floor presentation meets or exceeds brand and DFS requirements.
  • Maintain reasonable stock levels of all merchandise in the department.
  • Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate.
  • Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow.
Key Requirements
  • High School diploma or equivalent, or an equivalent combination of education and work experience sufficient to perform the essential functions of the job.
  • Minimum 1 year's sales or similar experience in a retail environment; experience in watches & jewellery sales is highly regarded.
  • Proficient with handling a POS register machine.
  • Able to work in a fast-paced, high pressure environment.
  • High energy level, have a positive approach to job and group responsibilities.
  • Be available to work up to 35 hours per week (7 hours across 5 days of the week).
  • Ability to work flexible hours / shifts, including weekends, nights and holidays. Able to work overtime hours when necessary.
  • Fluency in English language; Mandarin speaking highly regarded.
About the Company

DFS is a Hong Kong-based travel retailer of luxury products.

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