Conference & Events Operations Manager - QT Canberra

QT Canberra, 1 London Circuit, Canberra, Australian Capital Territory, Australia

QT Canberra is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About QT Hotels & Resorts QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'expect the unexpected', every property delivers an experience that combines local influence with QT's signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

As Event Operations Manager you will lead the day to day operations of the Conference & Events team to ensure the achievement of established QT quality, guest and colleague standards along with departmental revenue and profit goals. This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.

• Lead the day-to-day operations of the Conference & Events (C&E) department, assigning tasks, overseeing event execution, and setting performance and development goals for team members.
• Provide regular coaching, mentoring, and feedback to support performance improvement and conflict resolution.
• Ensure all team members are trained in accordance with hotel standards, service expectations, and relevant regulations.
• Foster strong communication and collaboration across departments to drive exceptional guest experiences.
• Maintain optimal staffing levels in line with business demands and guest volume.
• Build and maintain effective relationships with guests, vendors, and other external stakeholders.
• Design and implement structured onboarding and training programs for new team members and supervisors.
• Manage staffing actions including performance reviews, recognition, and disciplinary processes in alignment with hotel policies.
• Proactively engage with guests to share information about hotel services, loyalty programs, local attractions, and events.
• Conduct site inspections and host potential clients to showcase the resort's event capabilities.
• Collaborate with clients during the planning phase to recommend room configurations, event flows, menus, décor, AV, and more, ensuring productive and impactful events.
• Coordinate all event logistics including room setups, staging, lighting, audiovisual, guest flow, catering, accommodation blocks, transport, billing, and VIP services.
• Hold daily meetings with planners to review event details, address billing queries, and ensure client satisfaction.
• Conduct pre- and post-event briefings with clients and internal teams to drive continuous improvement.
• Review and act on guest feedback and satisfaction surveys to enhance future service delivery.
• Prepare and manage departmental forecasts, operational plans, and productivity reports.
• Assist with the development of the department's annual budget and financial objectives.
• Monitor budgets, drive upselling opportunities, and minimise waste to improve revenue performance.

• Minimum 4 years' experience in a senior operations role within Food & Beverage or Conference & Events.
• Proven track record in high-volume, fast-paced environments.
• Demonstrated ability to lead and motivate large operational hospitality teams.

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ's largest and most diverse experiences company

Join QT Canberra and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.

QT Canberra, 1 London Circuit, Canberra, Australian Capital Territory, Australia