Automation Lead

We have an exciting opportunity at Downer Group for an Automation Lead, a role that blends technical expertise, operations, and leadership. This is a permanent role with a Hybrid work arrangement. You will be part of a collaborative, close-knit team. Reporting to the IT Platform Manager, you will be responsible for overseeing the business-as-usual (BAU) support and operations of bespoke automation platforms, while also delivering enhancements and supporting technology-driven projects. You will ensure platform stability, security, and scalability; collaborate with technical and business stakeholders; and lead a small team to deliver timely, high-quality service. This role governs platform usage, ensuring all solutions are secure, compliant, and scalable while enabling business agility.

• Lead and manage the daily BAU operations of key platforms, including Azure, Kofax, Power Platform and DotNet/SQL based solutions.
• Collaborate with business users, IT teams, and vendors to support platform usage, resolve incidents, and respond to service requests.
• Coordinate the delivery of minor enhancements and updates, ensuring resource utilisation is tracked and deadlines are met.
• Support project delivery by overseeing solution design, integration, testing, and deployment activities.
• Conduct platform risk assessments and implement remediation strategies to ensure reliability and compliance.
• Drive continuous improvement initiatives to increase automation, reduce manual processes, and enhance system performance.
• Perform capacity planning, license forecasting, and health monitoring across platforms.
• Provide mentoring and technical leadership to junior team members and offshore teams.
• Maintain clear and up-to-date documentation on solution design, operations, and lessons learned.

• Strong hands-on experience with C#, SQL Server, and Azure administration and development.
• Proven experience in managing IT platforms and services in an enterprise environment.
• Demonstrated ability to support both BAU operations and project-based work simultaneously.
• Strong understanding of IT service management (ITSM), compliance, and governance frameworks.
• Excellent problem-solving, stakeholder engagement, and communication skills.
• Solid understanding of compliance, data governance, and auditability in enterprise platforms.
• Ability to balance governance with agility, enabling innovation while maintaining control.

• Work with an ASX listed company; working with market leaders.
• Grow your career with us through personal and professional development and continuous learning:
  • Professional development programs
  • Access to professional memberships and industry networks
• Be part of a team that cares, with a flexible work environment focused on wellbeing:
  • Parental leave
  • Employee Assistance Program
  • Programs promoting diversity and inclusion
• A range of Corporate Benefits, including:
  • Discounted services (car hires, hotels, insurance, retail stores, gyms)
  • Salary sacrifice superannuation

We're committed to diversity and inclusion and welcome people of all backgrounds. Downer is committed to building a team that reflects the diverse communities we serve and we actively celebrate inclusion and belonging. We encourage applications from those whose voices have traditionally been underrepresented in our industry. We especially welcome applicants from Aboriginal and Torres Strait Islander peoples, Māori and Pasifika peoples, veterans, people with disability, and neurodivergent individuals. If your experience doesn't align perfectly with this role, we'd still like to hear from you. Potential counts, and so do you. Downer is a WORK180 Endorsed Employer, supporting flexible work and equitable opportunity.