Senior IT Solution Engineer

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Senior IT Solution Engineer - EUC Escalation

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Join to apply for the Senior IT Solution Engineer - EUC Escalation role at Quantium

Who is Quantium?

Quantium is a global leader in data science and artificial intelligence, at the forefront of the AI revolution transforming business worldwide. Since 2002, we have grown into an international team of over 1,200 AI and data specialists across 14 locations, delivering cutting-edge AI solutions and advanced analytics. Through strategic partnerships with leading corporations, Quantium drives innovation and helps organizations transform their operations through intelligent data-driven insights.

Job Type: Permanent - Full Time

Location: Sydney

Job Category: IT Service Desk

Who is Quantium?

Quantium is a global leader in data science and artificial intelligence, at the forefront of the AI revolution transforming business worldwide. Since 2002, we have grown into an international team of over 1,200 AI and data specialists across 14 locations, delivering cutting-edge AI solutions and advanced analytics. Through strategic partnerships with leading corporations, Quantium drives innovation and helps organizations transform their operations through intelligent data-driven insights.

Role Summary

The Senior IT Solution Engineer is responsible for handling End User Computing (EUC) major projects and driving the development and delivery of EUC technical strategies. This will be achieved through the design, implementation, and management of innovative EUC solutions, including the successful delivery of technology projects that enhance the user experience across Quantium while ensuring adherence to company policies and security standards.

How will you make an impact?

• Serves as the primary technical escalation point for complex BAU EUC tickets requiring expert-level diagnostic and troubleshooting capabilities
• Applies advanced diagnostic skills to resolve the most challenging EUC issues escalated from Level 1 and Level 2 support teams
• Manages and drives EUC projects to successful completion efficiently
• Handles escalation from the team for complex technical issues
• Continuously reviews and seeks improvement on existing processes to support Quantium users using technology
• Contributes to the development and delivery of Quantium EUC environment improvements through the implementation of innovative technologies
• Manages EUC vulnerability and ensures adherence to company policy
• Physical and remote IT Support for complex user requirements
• Successfully delivers IT services and projects adhering to defined SLAs and timelines
• Provides effective governance of EUC delivery ensuring compliance procedures remain fit for purpose with effective risk and issue management
  
  

The Superpowers You Will Bring To The Team

• 3+ years of IT Operations experience with focus on EUC technical troubleshooting
• Strong experience with ITIL processes and service management principles
• Proficient in the use of IT ticketing systems (JIRA, ServiceNow, etc.)
• Demonstrated ability to identify patterns in support tickets and implement effective solutions for recurring issues
• Experience in process analysis and workflow optimisation within service desk environments
• Strong knowledge of Windows 10/11 and Apple Mac OS troubleshooting Active Directory administration knowledge
• Intune and Jamf administration experience
• Experience with Office 365 administration and troubleshooting
• Basic PowerShell/scripting
• Ability of deploying/installing and/or troubleshooting Hardware/Software issues
• Demonstrated ability to prioritise workload in high-pressure environments
• Experience in incident management and escalation procedures
• Excellent communication skills with ability to explain technical concepts to non-technical user
  
  

What could your Quantium Experience look like?

Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigor, precision and by asking great questions – but it also means you can think big, outside the box and push your problem-solving skills to the max.

By Joining The Quantium Team, You'll Get To

• Forge your path: So many of our team have moved around different teams or offices. You'll be in the driver's seat, and we empower you to make your career your own.
• Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
• Make an impact: Leave your mark. Your contributions resonate, regardless of your role, tenure or level.
  
  

But wait, there's more We've got some pretty sweet perks:

• Flexible work arrangements: Achieve work life balance at your own pace with hybrid and flexible work arrangements.
• Remote working: Embrace the opportunity to work outside of your assigned home location for up to 2 months every year.
• Competitive remuneration: We know our team go above and beyond, which is why we reward our team with market leading remuneration (including an attractive annual bonus scheme).
• Discounts and perks: Enjoy access to a range of generous discounts from Woolworths, exclusive banking products, health insurance and novated leasing.
  
  

Ready to join a team of smart, unique people who are passionate about what they do? At Quantium, you'll find a place where everyone belongs and work that is intellectually stimulating. So, if you're ready to make an impact and grow professionally, we want to hear from you

Apply now and let's forge a better, more insightful world together

Quantium's recruitment process involves the collection and use of personal information. Please click on the link "Privacy" for Quantium's Collection Notice. This provides information on how we collect, use & store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionEngineering and Information Technology
• IndustriesIT Services and IT Consulting

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