Operations Centre Coordinator – Air

2 weeks ago

Melbourne, Victoria, Australia Royal Flying Doctor Service of Australia Full time

Join to apply for the Operations Centre Coordinator – Air & Road role at Royal Flying Doctor Service of Australia

4 days ago Be among the first 25 applicants

Join to apply for the Operations Centre Coordinator – Air & Road role at Royal Flying Doctor Service of Australia

About Us

Since 1928, the Royal Flying Doctor Service (RFDS) has been a vital lifeline for rural and remote Australians. While renowned for emergency aeromedical services, we also deliver essential non-emergency health care, ensuring equitable access to quality services—no matter where people live.

What You'll Do

We're looking for a proactive and organised individual to manage day-to-day shift operations, dispatch crews, and ensure crew welfare and fatigue management. This role is key to delivering safe, efficient, and high-quality patient transport services across Victoria

Key Responsibilities

Coordinate and dispatch NEPT crews for both road and aeromedical transport services
Monitor shift operations, ensuring smooth day-to-day service delivery across both modes
Support crew welfare and fatigue management in alignment with RFDS policies
Maintain effective operational communications with internal teams and external stakeholders
Ensure compliance with RFDS procedures, NEPT regulations, and clinical protocols
Provide accurate administrative support, including data entry, invoicing, and reporting
Collaborate with rostering and leadership teams to optimise staffing and scheduling

Additional Requirements

All Air and Road NEPT shifts must be performed at the Essendon Hangar
Occasional travel to other RFDS locations may be required
Travel/accommodation costs from other locations (e.g. Sale) are not covered unless approved by the Head of Department
Minimum of two Aeromedical shifts at Essendon Hangar every 28 days
Road NEPT shifts may also be performed at the Sale Office, or as directed

What You'll Need

Organisational Skills – Ability to manage multiple tasks, prioritise effectively, and maintain accurate records and schedules
Communication Skills – Strong verbal and written communication, with professional interaction across teams and stakeholders
Attention to Detail – High accuracy in documentation, data entry, and correspondence
Technical Proficiency – Skilled in Microsoft Office Suite and open to learning new systems and tools
Industry Knowledge – Understanding of NEPT operations and regulations; medical terminology knowledge is desirable
Team Coordination – Experience in coordinating multi-disciplinary teams to meet operational goals
Aeromedical Experience – Prior experience in aeromedical or flight operations is desirable
Security Clearance – Ability to obtain and maintain an Aviation Security Identification Card (ASIC)
Roster Flexibility – Willingness to work a 24/7 rotating roster, including weekends and public holidays

Why Join RFDS?

Be part of Australia's most trusted and reputable charity
Fitness Passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
Salary packaging to boost your take-home pay
Wellbeing Support – EAP Converge – care anywhere anytime

All roles are subject to a National Police Check and a valid Working with Children Check.

The Royal Flying Doctors Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.Seniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionManagement and Manufacturing
IndustriesHospitals and Health Care

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Operations Centre Coordinator – Air