Retail Assistant/Optical Assistant

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It's the feeling of being able to grow your own way

The Role: Full-time | Cairns
Love retail, but feel like you need something more? At Specsavers, we turn retail into a career through the role of an Optical Assistant

See this as the foundation to build on your retail or customer service experience to become an expert in all things optical.

In this role, no two days will feel the same:

• Greet, Guide & Book: Be the first friendly face customers see, assist with their queries, and manage bookings to ensure they're all set for their next visit.
• Support the Experts: Learn to take patients through the pre-testing phase of their eye exam and assist our Optometrists to ensure smooth and efficient appointments.
• Frame Styling Specialist: Dispense glasses with a range of lens options tailored to each customer's needs
• Customer Experience Champion: Be our customer experience champion and help us ensure that our customers leave feeling good.

Loving this and want to learn more? Once you have learnt the foundation, then be taught to be:

• Master Your Skill: Opportunity to work towards a Cert IV in Optical Dispensing with full funding available (Eligibility and completion requirements apply.)
• Lean into Leadership: Opportunities to grow into In-Store Trainer or Supervisor roles

Our store teams bring the vision - join us and add yours:

• Who Are You? You're passionate about customer service and improving lives. Whether you're new to the industry or bringing optics experience, full training will be provided.
• Your Superpower: Building strong rapport with people from all walks of life, making you the go-to person for customers seeking clear vision with Specsavers.
• Patient focused: You excel in fast-paced environments, communicate clearly, and always maintain a high level of professionalism under pressure.

Perks, Perks, Perks - Our Offer to You:

• Build your eye for fashion and have the chance to work with well-known brands such as Vivienne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, florence by mills and more
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App – exclusive discounts and shopping program with multiple Australian retailers and grocers

Your Future is Looking Bright – so, what are you waiting for?

At Specsavers, we're all about helping you see the best version of yourself—by creating a workplace that empowers and supports you to reach your full potential. You'll find us in 10 countries globally, employing over 48,900 incredible people – and we want YOU to join us

Click below to apply

Note: Please be aware due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in Specsavers.

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.

Salary match Number of applicants Skills match

At Specsavers, you're not just joining a team, you're becoming part of a movement that's making expert care accessible to communities across Australia and New Zealand.

With a growing network of more than 400 stores, we're proud to be a company that's driven by purpose. Whether you're just starting out, building your career, or dreaming of running your own business, we'll help you see your potential more clearly every step of the way.

We believe in making a real difference – for our customers and our people. So, if you're looking for a place where passion meets purpose, and where your growth is part of our vision, Specsavers is the place to be.

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