Commercial Excellence Manager

About The Role

This position is responsible for data analysis and reporting in conjunction with the Client Relationship Management teams and the General Manager Government and Contracts. A strong focus on fleet data and process improvement, therefore, ensuring SG Fleet better manages the delivery and value of existing additional products, whilst identifying further opportunities. This position builds close cross-functional relationships with every function to achieve a seamless, end-to-end service delivery stream and a high-quality customer experience. This role works across functional teams to monitor and resolve non-conformances of Key Performance Indicators.

Responsibilities

• In conjunction with the General Manager, Government and Contracts proactively monitor client service standards to identify and champion areas requiring improvement. Proactively engage to identify and review areas where productivity and process improvement can be achieved. Support quality business systems, process, and the QA accreditation achievement.
• Contribute to the profitable growth of SG Fleet through the analysis of key fleet data to identify opportunities for fleet optimisation and additional products including non-vehicle revenue.
• Preparation, implementation and monitoring of Contract activities, service level targets and performance including appropriate reporting. Understand trends in market, competitors, client demand, and manage change to products, services, and procedures in accordance with clients and SG Fleet's strategic plans.
• Drive a consistent safety and compliance focus with all internal and external stakeholders as part of SG Fleet's WHS obligations as a Fleet Services provider. Ensure all activities comply with SG Fleet risk management and compliance requirements.

Skills and Experience

• Tertiary qualification in Commerce or business-related discipline or equivalent is desired
• Experience in contract management and negotiation
• Experience in building and maintaining relationships at a senior level
• Ability to effectively manage relationships with superior communication including clear succinct messages
• High level IT proficiency including Microsoft Office (Excel, Word, PowerPoint)
• High level numeracy skills with ability to understand complex finance / taxation concepts
• Comprehensive and up to date understanding of the Australian fleet management, FBT and salary packaging environment
• Strong understanding of the car industry
• Demonstrated initiative, problem solving, patience, flexibility and cooperativeness
• Ability to work autonomously
• Extensive knowledge of fleet management products, services, systems and processes is desirable
• Working knowledge of industry legislative, compliance and regulatory obligations
• Knowledge of organisational systems and processes

About You

• Performance oriented
• Customer service oriented
• Personal and interpersonal effectiveness
• Numerical and analytical ability and accuracy

Who we are

We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.

Perks

• Recharge and relax with up to 4 days of wellness days every year
• Industry-leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee Assistance Program

What's next

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application "close" date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

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