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Customer Service Representative
1 month ago
About the RoleIn this role you will be the face of our brand You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.
What you’ll do
- Establishing customer car rental needs by actively listening
- Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
- Communicate rental procedures and guidelines effectively
- Complete rental bookings in a timely, efficient and accurate manner
- Answering customer questions and inquiries
Perks you’ll get
- Hourly pay + loadings + commission incentives
- Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
- Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
- Employee discounts on car rental across Avis Budget Group
- Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
- Full training provided to help you achieve your goals & reach your potential
What we’re looking for
- Applicants must have a full and valid driver’s licence
- This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
- Ability to work in a fast paced environment while delivery exceptional customer service
- Previous experience within retail, hospitality, customer service or similar roles
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information
Who we are Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.
Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.
About Avis Budget Group:
Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise.
