Compliance Manager

Smart Energy has grown to become one of Australia's leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.

Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs—assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future.

Our values are the cornerstone of our identity, guiding everything we do and how we do it. When you become part of our team, you'll be welcomed into a workplace that respects you as an individual and is committed to your growth. We're focused on development, meaningful investment, and delivering service excellence. At Smart Energy, we believe in empowering our people, providing support, and fostering innovation.

About The Role

Join the forefront of operational excellence as a Compliance Manager at Smart Energy, a leading home electrification retailer in Australia. With a strategic mind and a keen eye for risk management, this role is pivotal in sculpting a robust compliance framework that propels business objectives and aligns with the board's vision.

With a comprehensive understanding of how each team's role fits into the larger picture of compliance, our Compliance Manager is responsible for overseeing the identification, documentation, and escalation of regulatory, legal, and industry compliance risks across the company's sales, installation, and internal operations. This role ensures internal processes align with applicable national and state regulations, oversees the maintenance and review of company compliance policies, and provides formal guidance and implementation to business units to support informed decision-making.

Please Note: This is a hybrid position, with 3 days each week based at our vibrant Byron Bay Head Office with the flexibility to work remotely for the remaining 2 days.

Your Day-to-Day Responsibilities:

• Policy & Regulatory Compliance - Develop, implement, and maintain policies aligned with Australian laws and solar industry regulations
• Ensure compliance with Clean Energy Council (CEC) guidelines, state rebate programs (e.g., NSW Battery Rebate), Australian Consumer Law, WHS laws, licensing, finance, and data privacy requirements
• Monitor regulatory developments and update practices and documentation accordingly

Oversight & Risk Management

• Oversee contractor and installer compliance: licensing, safety, and quality standards
• Verify staff and contractor qualifications, licenses, and accreditations
• Identify, document, and manage key operational and regulatory risks, embedding controls to minimise exposure
• Ensure insurance policies are current, adequate, and claims managed
• Communicate significant compliance and operational risks to executive leadership
• Deliver compliance training and regulatory updates across departments
• Conduct WHS audits, incident reporting, and risk assessments for offices and warehouses
• Lead and oversee investigations into non-compliance or incidents; recommend and track remedial actions

Training, Audits & Investigations

• Manage compliance integration into operational platforms and systems
• Implement and refine systems to support compliance performance and culture
• Standardise office safety practices (emergency procedures, first aid, ergonomics)

Customer & Market Conduct

• Review marketing and sales materials for accuracy, ethics, and CEC alignment
• Safeguard transparency in customer agreements (pricing, warranties, disclosures)
• Track and resolve customer complaints related to sales conduct

Collaboration & Governance

• Partner with technical, operational, and sales teams to embed compliance
• Liaise with internal legal counsel and external advisors on compliance and risk
• Support cross-department compliance initiatives and ensure consistent policy application

About You:

Do you have a Bachelor's Degree in Management, Law, Commerce, or a related field? Have you worked in a compliance-focused role, demonstrating success in integrating compliance with business strategy? If you're ready to own the outcome of critical compliance issues and have a track record of excellence, we want to hear from you.

Why Join Our Team?

Smart Energy is not just another workplace. We're a dynamic, fun, and high-performing team that values innovative thinking and strategic action. If you're looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that's as ambitious as you are.

• Friday drinks
• Young fun team with a work hard-play hard mentality
• Incredible Annual Christmas Party held in either Byron or Sydney
• Progression Pathways and ongoing support and training
• Fantastic team culture (we work hard and have fun doing it)

Hit that application button and take the first step towards redefining compliance management. Our team is excited to welcome a strategic thinker who's ready to elevate our operations and champion compliance.

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