After Hours Coordinator

This page contains multiple Customer Service roles in New South Wales from several employers. The postings below include responsibilities and qualifications across Comm Scope, Nine, Admission, and The Realise Group. Dates/posted metadata have been removed.

Comm Scope — Customer Service Representative (Sydney, NSW)

The CSR is responsible for cultivating customer relationships and supporting the Quote to Cash process (up to shipment and invoicing).

Responsibilities

• Pre-order: prepare sales quotations using SAP and/or pricing tool, verify lead times, liaise with other teams to respond to inquiries.
• Collaborate with Customers and Sales Team to understand products and services to meet customer needs.
• Coordinate with Materials Management and Operations to anticipate projects, schedules, and potential timing issues.
• Order Management: process purchase orders, sample requests, returns; provide order entry, acknowledgments, confirmations, change notifications, etc.
• Identify shipments at risk of lead-time delays and proactively expedite with Planners; monitor shipment schedules and ensure on-time delivery per incoterms.
• Set up regular calls with customers to review backlog, discuss delivery risks, and resolve issues.
• Process rebates, stock returns approved by Product Line Management; support quality and warranty processes as required.
• Participate in ongoing training and provide back-up support to peers; maintain constructive relationships with customers and colleagues.

Qualifications

• Diploma/Degree in Business or related discipline with at least 3 years in a Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP is preferred.
• Excellent communication skills and telephone etiquette; a pleasant personality with a passion for service excellence.
• Strong teamwork skills; ability to adapt to a fast-paced and dynamic environment.

Nine — Customer Service Representative - Drive

Location: McMahon's Point, NSW. Role supports customer and dealer experiences within Drive Marketplace and aims to maintain high customer satisfaction and dealer retention.

Responsibilities

• Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
• Deliver prompt first responses and effectively qualify leads; allocate to Drive dealer partners and manage follow-up surveys.
• Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
• Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
• Stay informed on platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

Qualifications

• 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
• Strong communication skills with a customer-first approach.
• Proficiency in CRM platforms such as Salesforce.
• Knack for data analysis to support client goals.
• Excellent organizational skills and ability to multitask.
• Ability to work independently and with cross-functional teams.

Additional information

Work rights: You must already have the right to lawfully work and live in Australia.

Nine is Australia's largest locally owned media company with a wide range of brands; flexible work options may be available depending on role.

Admission — Customer Service Representative - Patient Support

Location: Sydney, NSW. This casual, inbound-focused role supports patients preparing for admission.

Responsibilities

• Handle inbound patient calls regarding pre-admission queries and concerns.
• Guide patients through preparation requirements and documentation.
• Maintain accurate patient records in the healthcare system.
• Coordinate with clinical teams to ensure smooth patient transitions.
• Provide empathetic support while maintaining strict confidentiality.

Qualifications

• Strong communication skills and natural empathy.
• Attention to detail and ability to multitask.
• Comfortable with computer systems and learning new software.
• Understanding of confidentiality requirements.

What We Offer

• Competitive casual hourly rate.
• Comprehensive training and ongoing support.
• Opportunity to make a real difference in patient care.

Contract details

3-month initial contract with potential for extension. In-office position.

The Realise Group — Customer Service Reviewer (NSW)

Role involves visiting retail outlets and reporting on store presentation, service, selling skills, cleanliness, and overall customer experience. You will pose as a customer and complete surveys describing your experience. Availability depends on location, travel willingness, and reliability.

Responsibilities

• Conduct in-person or remote observations at assigned retail outlets and provide detailed feedback through surveys.
• Maintain reliability, good memory, and strong communication skills; access to internet.
• Complete surveys ranging from 10 minutes to 1 hour; number of assignments varies by availability and location.

Requirements

• Eye for detail, reliable, good memory, and strong communication skills.
• Access to the internet.
• Willingness to travel and be flexible with assignments.

Locations mentioned include Cobar, Tamworth, Moree, Dubbo, Forster, Jindabyne, and others in New South Wales.

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