Learning and Development Specialist

4 days ago

Adelaide, South Australia QBE Europe Full time
Primary Details
Time Type: Full time
Worker Type: Employee

Learning and Development Specialist

The opportunity


• An opportunity for a Learning and Development Specialist to join the Customer Relations and Advisory business on a 12 month fixed term contract.


• Open to location.

Your new role

As the Learning and Development Specialist, you will partner with business leaders to build and implement learning and development solutions including mandatory training and complaint training for QBE partners. You will report into the Head of Operations for our Customer Relations and Advocacy team and lead the identification of capability development needs, create the capability development plan, and engage stakeholders to ensure delivery of sustainable learning solutions.

Along with the above, you will also:

  • Provide support to internal and/or external training delivery providers about the facilitation of programs.

  • Help managers develop their team members through career pathing.

  • Work cross-functionally with subject matter experts to define key content areas.

  • Build credibility of the learning partner team through effective consultation and innovative learning solution design.

  • Work in partnership with the business and broader QBE team to build, recommend, and deliver specialist dispute function solutions in line with business needs.

  • Seek out learner feedback and continuously improve solution design.

  • Facilitate the transfer of knowledge to facilitators (internal & external) to ensure effective learning delivery.

  • Build relationships with business leaders and increase understanding of job capability challenges across the business.

About You

To be successful, you will have experience within learning and development or training roles previously along with:

  • Building and developing learning frameworks from the ground up for upskilling internal and external partners.

  • Inquisitiveness and curiosity about the most up-to-date development tools and ways of learning.

  • Relationship management and influencing skills.

  • Prior experience in facilitation and presentations across multiple levels.

  • Strong stakeholder engagement.

  • Understanding data and ability to report on trends.

  • Prior exposure supporting business strategy and regulatory requirements to effectively deliver outcomes.

About QBE

We can never really predict what's around the corner, but at QBE, we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We're proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities. With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.

  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.

  • 18 weeks' gender-equal flexible leave for all new parents, including paid super.

  • The ability to maximize retirement savings through voluntary super contributions and company matching.

  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.

  • Additional leave and support through QBE's Family Domestic Violence First Responder Network.

  • Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.

Rewards & Recognition

We value our employees' experience with us and are proud to have been recognized for the following awards:

  • 2021 LinkedIn Top Employer & HRD Employer of Choice.

  • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.

  • Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.

  • Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium-sized program as voted by graduates.

  • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).

  • Family First accredited employer since 2021.

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.

QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Communication, Creativity, Critical Thinking, Customer Value Management, Financial Products, Influencing Others (Inactive), Instructional Design, Intentional collaboration, Managing performance, Program Evaluations, Risk Management, Stakeholder Management, Strategic Management, Team Management, Time Management.

How to Apply:

To submit your application, click "Apply" and follow the step-by-step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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