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Manager, Retail Channels
4 weeks ago
Manager, Retail Channels (Branch Manager) role at Bendigo Advertiser. The Dorado, PR on-site branch aims to become a flagship location, attracting new customers, establishing the brand, and achieving a strong market position. The Manager will plan, execute, and oversee sales strategies, build a successful team, and ensure alignment with the franchise model and company values.
Responsibilities- Develop and execute sales strategies for the new location aligned with the retail business strategy and branch network.
- Actively engage in prospecting and lead generation, identifying potential clients and converting them into customers.
- Lead business development at the branch to increase customer relationships, loan portfolio, and deposit portfolio, and achieve financial and service goals.
- Promote a positive dynamic among branch team members and customers, fostering teamwork and a healthy work environment.
- Deliver proactive and superior customer experience; build a customer-focused culture to deepen long-term relationships.
- Support digital transformation by encouraging transaction migration and customer adoption.
- Maintain a strong bank relationship through effective communication, professional presentation, and image.
- Ensure compliance with service standards and franchise model at the branch; monitor, evaluate, and coach staff performance.
- Oversee direct reports' leadership, development, and performance management; assist in recruitment and staff development.
- Provide direction to maintain service levels; ensure compliance with regulations, policies, and security procedures; support regulatory reviews and audits.
- Represent the financial institution in the community through good customer relations.
- Review and approve banking transactions within authority levels; manage branch audits and other reviews.
- Perform other duties as assigned.
- Bachelor's degree required. MBA or related field preferred.
- Proven sales and business development experience in banking or financial services; at least four (4) years of management/supervisory experience.
- Equivalent combination of education, training, and experience acceptable.
- Fully bilingual — English and Spanish (written and verbal) required.
- Proficiency in MS Office (Word, Excel, Outlook) and relevant reporting systems; banking software experience highly desirable.
- Knowledge of financial institution policies, banking regulations (state and federal) is desirable.
- Strong analytical, problem-solving, and data interpretation skills; excellent communication and collaboration abilities with diverse staff and clients.
- Legal work authorization to work in the United States; ongoing authorization required.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Newspaper Publishing
Legally authorized to work in the US is required. This position is of indefinite duration and requires permanent or ongoing work authorization.
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