Power Platforms

Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client's businesses.

We are seeking a skilled and proactive Support Engineer with expertise in Microsoft Power Platform, Power Automate, and Dynamics 365 (D365) to join our team. The successful candidate will have strong communication skills to clearly explain issues to both technical and non-technical stakeholders. Have familiarity with current Australian Government information assurance requirements, including the Information Security Manual (ISM), NIST CSF2.0 and Essential 8 ML2. And will have experience being responsible for incident response coordination, investigation, and remediation, as well as staying current with the Microsoft roadmap.

Day to day you will be responsible for :

• Provide Level 2 / 3 support for Power Platform solutions, including Power Automate flows, Power Apps, and Power BI dashboards.
• Troubleshoot and resolve issues related to Dynamics 365 modules (Sales, Customer Service, Field Service, etc.).
• Monitor and maintain automated workflows, ensuring reliability and performance.
• Collaborate with business users to gather requirements and enhance existing solutions.
• Perform root cause analysis and implement long-term fixes for recurring issues.
• Document support procedures, configurations, and known issues.
• Work closely with developers, analysts, and Microsoft support to resolve complex issues.
• Stay up to date with Microsoft updates, new features, and best practices.

We also need you to have experience across a variety of technologies that may include :

• Power Automate, Power Apps, Power BI
• Dynamics 365 CE (Customer Engagement)
• Dataverse, SharePoint, and Microsoft 365 integration

Pivotal to the role is your ability to effectively communicate to technical and non-technical stakeholders, both verbally and in written form. Your passion for supporting clients and shaping the ongoing continual improvement of our clients' solutions is what is required for this role.

About You

• You are an experienced support engineer with a track record of Power platform engineering and client focus.
• You have good communication and interpersonal skills that will enable you to develop relationships with internal and external stakeholders and contribute effectively to our Managed Services organisation.
• You will also possess analytical and problem-solving skills enabling you to be creative and innovative in the support of our clients.
• You will also seek to continually improve our clients' environments though evergreen practices and platform evolution.
• You will be an Australian Citizen (preferably with existing security clearance).

As an experienced Microsoft Power Platform support Engineer within our Business Applications Practice, you will bring support experience to the technical delivery of enterprise scale solutions into public, hybrid, and secure cloud environments. You will be responsible for working closely with customers to provide a high touch managed services partnership model and ensure a great customer experience. You will be responsible for providing technical support, troubleshooting, and maintenance for business-critical applications and workflows, ensuring optimal performance and user satisfaction.

• Some of the best things about working at Avanade
• Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade