Practice Delivery Lead

Requisition ID: 44150

City: Melbourne

Country/Region: AU

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose
The purpose of the role is to define, build and shape the delivery engine for the practice, lead seamless delivery management across the practice by deploying delivery excellence process levers and ensuring talent supply readiness.

1. Delivery Assurance
   • Drive and deploy effective technical scope management and solutioning across practice
   • Build strong pool of Technologists and Architects to bring Practice's Technology thought leadership to solution development and implementation
   • Engage in deal solutioning for complex programs, help define solutions for customer needs using Traditional as well as Next Generation Delivery including Top Coder, Flex based delivery and Near Shore Delivery
   • Determine right solution choices to ensure Wipro will be able to deliver the right solution with the right outcomes
   • Recommend and participate in deciding Practice's pricing model for BU/DU engagements to optimize cost of delivery
   • Review proposals / deals for effective delivery feasibility and provide solution and revenue (deal size) approvals to sales before sales can book an order
   • Implement audit and review mechanisms during project execution to ensure no scope misses / leaks occur
2. Deployment of Optimal Delivery Solutions
   • Implement right delivery framework including processes, governance, risk assessment etc. according to geos for projects to start-green and stay-green
   • Identify and track solution delivery risks in projects. Decide and apply appropriate response strategies to control and mitigate delivery risks
   • Drive solution automation and re-usability indices to achieve faster time to market
   • Setup continuous improvement process by integration of best practices and learnings into delivery processes as well as future deals
   • Regularly audit QA status of delivery, engage QA team if necessary, to ensure adherence to Quality Assurance standards and processes in all practice delivery
3. Thought Leadership
   • Create point of views (POV's), white papers, technical papers on advanced topics to establish Wipro's authority in the domain
   • Publish and write case studies for projects that get successfully completed to highlight successful application of domain expertise to solve complex business issues
   • Interact with clients at the solutioning stage prior to deal closure to defend solutions, persuade on value add and demonstrate competitive leadership in the Practice domain
4. Delivery Management
   • Ensure seamless delivery of projects in a SL Practice
     • Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects
     • Review and finalize the account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
     • Monitor, review and take appropriate action on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
     • Monitor and review account/ project health by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
     • Periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement
     • Custodian of project/ account contracts and Master Service Agreement (MSA) & Statement of Work (SOW) finalization
     • Ensure 100% compliance to Project SLA's, information security protocols etc. (all customer's contractual obligations)
5. Client Relationship Management
   • Drive service portfolio of the practice and create strong value proposition for clients across the value chain
   • Conduct regular customer connects to understand customer's current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
   • Partner with the clients to drive delivery transformation to adapt to new delivery models and instill new ways of working in customer organization
   • Share Wipro's capability and initiatives that may support/ fulfill customer's needs
6. Delivery Governance
   • Establish, review and update MIS and reports to monitor and track overall project/ account delivery management
   • Conduct periodic reviews with the team (ADH's/ DM's/ Quality/ HR/ WMG) on operational, quality and fulfillment parameters
   • Manage complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
   • Drive program/project recovery for complex issues related to delivery. Deep dive with DMs, PgMs, Architects and Customers to identify root cause and provide resolution through solution enhancements, talent management and/or automation
   • Review and monitor revenue allocations/ realization to avoid OB revenue leakage
   • Participate and provide a snapshot on overall delivery performance parameters (project health, utilization, realization etc.) at a practice level during SL/ functional reviews highlighting any critical project escalations, potential risks
7. Enable Revenue Growth
   • Identify opportunities for deployment of new technology, growth solutions and services across the practice by bringing SL practices/ other capabilities for client solutioning
   • Engage with current customers to identify business opportunities by providing relevant solutions in order to increase delivery driven revenue/ organic growth
   • Support sales team with acquisition and traction of new deals by understanding the customer needs and providing support in developing solutions
8. Operational Excellence
   • Automation Focus
     • Own and drive automation charter and related initiatives across the practice
     • Develop, drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customer's business forward
     • Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
   • Innovation Focus
     • Deploy new ways of working (Agile, DevOps etc.) on the projects to improve quality, delivery speed and productivity parameters
     • Build a business case and deploy IP driven solutions at a customer end along with the CTO and solution architects

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.