Service Desk Analyst

7 days ago

Melbourne, Victoria, Australia Leidos Full time

We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.
We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.

Your New Role

  • Provide first-line IT support to end-users in the Asia Pacific region.
  • Log and manage user incidents, service, and access requests.
  • Account Maintenance (Password resets, account unlocks, etc.)
  • Troubleshoot hardware, software, network, and telecommunication issues.
  • Ensure compliance with Service Level Agreements and maintain user communication.
  • Maintain documentation, and research issues and troubleshooting.

About You and What You'll Bring

  • Experience in a customer-centric role.
  • Excellent communication skills and a proactive approach.
  • Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
  • Awareness of ITIL best practice methodology.
  • Will be working onsite 5 days a week at Scoresby VIC with responsibilities including phone calls and Onsite assistance.
  • Previous service desk experience (desirable).
  • IT Degree or Certification/working towards (desirable).

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.

Applicants must be Australian Citizens and willing to obtain and hold a Baseline AGSVA security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

  • To apply for this role, follow the links or apply via our Careers page.
  • Recruitment process – virtual/ face to face interview & background checks.
  • Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
  • We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.
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