Customer Care Consultant

2 weeks ago

Sydney, New South Wales, Australia IAG Full time
Overview

Join the Customer Care Consultant role at IAG. Be part of the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role

As a Customer Care Consultant, you'll be the first point of contact for our customers and business partners, providing exceptional service and support across CGU products, policies, and services. You'll handle enquiries with care and efficiency, ensuring every interaction meets our high standards for quality and customer satisfaction.

Your day-to-day will include managing policy-related transactions, identifying customer needs, and building strong relationships with our business partners. You'll also play a key role in supporting sales and retention opportunities, contributing to a high-performing team that values collaboration and continuous improvement. At IAG, we're committed to your growth—we offer a supportive environment with clear career progression and leadership development pathways to help you thrive and take your career to the next level.

Your IAG journey commences on 3 November 2025 with a comprehensive, 14-week training in one of our IAG offices which includes three days training on site and two days from home. Successful candidates will work from our call centres located in Boorloo (Perth), Dharug country (Parramatta, Sydney) or Meanjin (Brisbane).

Your standard working hours will be Monday to Friday, including some public holidays, on a rotational roster between 8:00am and 8:00pm. Rosters will be provided four weeks in advance to ensure clarity and support your ability to plan ahead.

About You

You're passionate about delivering outstanding customer service and thrive in a fast-paced environment. You're confident navigating multiple systems and have a knack for problem-solving and communication. You'll bring:

  • Strong verbal and written communication skills
  • Attention to detail and time management
  • Ability to multitask and manage call volumes
  • A customer-first mindset with a sales and customer retention focus
  • Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously
  • Ability to work effectively in a structured environment by adhering to protocols and procedures designed to deliver compliant, consistent and efficient customer service
  • Previous experience in customer service (insurance experience is a plus)
  • A drive to build a long-term career and take on new challenges
  • Career ambition and motivation to grow within a dynamic organisation
Benefits
  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • Work from home and many more flexibility options with myFlex
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Discounts on everyday and special occasion items
  • Industry-leading 20 weeks paid parental leave, available from day one, for both primary and secondary carers
About Us

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

CGU Insurance works closely with a wide network of trusted business partners, including leading financial institutions, brokers, agents, and other intermediaries nationwide, ensuring our products are accessible and aligned with customer needs.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Insurance

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