Customer Service Manager

3 weeks ago

Sydney, New South Wales, Australia Jobs via eFinancialCareers Full time
Overview

Customer Service Manager - Hays role at Jobs via eFinancialCareers, Sydney, New South Wales, Australia (On-site).

We're a fast-growing fintech company looking for a proactive and experienced Customer Service Onboarding & Compliance Manager to lead our Customer Service team and ensure a seamless onboarding experience for business clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.

Responsibilities
  • Lead and manage the customer service team, fostering a high-performance and customer-first culture.
  • Oversee the end-to-end onboarding process for B2B clients, ensuring smooth transitions and strong client engagement.
  • Ensure all onboarding and service activities meet compliance and regulatory standards.
  • Collaborate with Sales, Product, and Legal teams to streamline onboarding workflows and resolve client issues.
  • Develop onboarding materials, training guides, and FAQs to support clients and internal teams.
  • Monitor team performance, customer satisfaction, and process efficiency, driving continuous improvement.
Qualifications
  • Proven experience in B2B customer service, onboarding, and compliance—ideally in fintech or financial services.
  • Strong leadership skills with experience managing customer service teams.
  • Excellent communication, problem-solving, and stakeholder management abilities.
  • Understanding of regulatory requirements and risk management.
  • Comfortable working with CRM systems and onboarding platforms.
Why Join Us
  • Be part of a purpose-driven fintech company reshaping financial services.
  • Lead a passionate team and make a real impact on customer experience.
  • Competitive salary, flexible work options, and career development opportunities.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Writing/Editing
  • Industries: Advertising Services
#J-18808-Ljbffr

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...

  • Manager, Service Operations

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Manager, Service Operations****Grade 11/12, Ongoing****About this role**As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time

    Primary LocationMayfield West, NSWJob Description SummaryService Stream's Utilities division are currently seeking a Customer Service Officer to join our growing company.About the RoleAbout the OpportunityService Stream's Utilities division are currently seeking a Customer Service Officer to join our growing company. In this role, you will be responsible for...

  • Customer Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **SNSW Grade**:7/8**Employment Type**:Full Time, Temporary until 30 June 2026**This role sits within the Enterprise and Risk Enablement Division in the Customer Resolution and Disputes team.****About the team**The Customer Resolution and Disputes team was established to maintain a centralised Service NSW complaints and disputes handling structure. The...

  • Senior Customer Experience Advisor

    1 week ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Experience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...

  • Advisor, Customer And Business Care Implementation

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Customer and Business Care Implementation****SNSW Grade**:7/8**Employment Type**:Ongoing, Full-time**Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive.**This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.*****About the team**The Advisor,...