Customer Service Officer

3 weeks ago

Melbourne, Victoria, Australia St Vincent's Health Australia Full time
Customer Service Officer - Cardiovascular Centre

Join to apply for the Customer Service Officer - Cardiovascular Centre role at St Vincent's Health Australia

Customer Service Officer - Cardiovascular Centre

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Officer - Cardiovascular Centre role at St Vincent's Health Australia

  • Part-time position - 4-5 days per week with option for more hours in busier periods
  • Great central location
  • Excellent benefits including salary packaging

Job Description:
  • Part-time position - 4-5 days per week with option for more hours in busier periods
  • Great central location
  • Excellent benefits including salary packaging

St Vincent's Private Melbourne is a facility of St Vincent's Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.

We are looking for a dynamic Customer Service Officer with exceptional communication and administration skills to form part of our team in the St Vincent's Fitzroy Cardiovascular Centre. This role requires excellent interpersonal skills and adaptability. This is a fast paced environment and we are looking for someone who can work under pressure and maintain excellent interpersonal skills with a strong patient focus. This is a front of house / patient facing role and ideally requires someone with hospital administrative experience, but not necessary.

You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Cardiovascular Nurse Unit Manager.

Your ability to deliver high quality customer service to all medical staff, nursing staff and patients is essential and your everyday duties will include:

Responsibilities will include (but will not be limited to);
  • Greeting patients and their families on arrival into hospital
  • Booking appointment's for SVPHM's inpatient and outpatients
  • Involved in invoicing and payments for outpatient services
  • Admission / Discharge of patients to the Cardiovascular Centre

The successful candidate will have;
  • Strong interpersonal and communication skills
  • Proven attention to detail and ability to prioritise tasks in a dynamic environment
  • Previous experience in a customer service healthcare environment, desirable
  • Previous experience in patient record databases (IBA preferred)

APPLY NOW

If this is the role for you, please hit the APPLY button now Your application must include:
  • Cover Letter
  • Resume

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.

St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au.

REQUIREMENTS:

Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.

SVPHT has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy and how it is applied at SVPHT. Therefore employment with St Vincent's Private Hospital Toowoomba is subject to you providing evidence of vaccinations and/or immunity to all vaccine preventable diseases. Appointment and ongoing employment will be subject to continued compliance with this policy and directive. You will be required to ensure that you remain compliant with mandatory immunisations/vaccinations (including flu vaccinations).

SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.

HAVE A QUESTION AND WANT TO KNOW MORE:

If you would like to discuss this opportunity, please contact Jennifer Collins-Nurse Unit Manager for a confidential discussion on jennifer.collins@svha.org.au.

Review the following documents:

JR110168_PD - Customer Service Officer 2018.pdf

Closing Date:

11 September 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of ConductSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typePart-time
Job function
  • Job functionOther
  • IndustriesHospitals and Health Care

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