Customer Sales

Customer Sales Service Repco West Ipswich

Maroochydore, Queensland Advertising Industry Careers

Posted today

Job Description

Who are we?

Southern Cross Austereo is Australia's leading media entertainment company, and represents Channel 10 from our office based in Sunshine Coast. Our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere

In 2021 we launched LiSTNR, a curated and personalised Audio-On-Demand destination. It is home to the Hit & Triple M Networks, 25 music stations, and over 500 podcasts. LiSTNR is Australia's #1 podcast network reaching more than 8 million monthly listeners.

What's on offer for you?

• Base + super + car/phone allowances + uncapped commission
• Flexible & hybrid working options to suit work life balance
• We believe in promoting from within, with clear paths for advancement across our 52 offices
• Training & development, wellness initiatives, birthday leave, volunteer leave, and an industry-leading 20 weeks Paid Parental Leave
• Social events, concert tickets, footy tickets, and an award-winning, inclusive team environment

About the role:

As a Sales Representative, you will be focused on driving new business for SCA and building strong client relationships to deliver innovative advertising solutions. With access to SCA's TV product suite and LiSTNR, you will collaborate with clients to fulfil their advertising needs.

Maximise revenue potential by providing multi-platform advertising solutions to clients, through the implementation of client focused selling.

Building and maintaining strong relationships with both internal and external stakeholders.

Identifying clients' marketing challenges and providing tailored solutions.

Delivering exceptional customer service to your designated client patch.

Collaborating with internal stakeholders to create tailored advertising solutions to present to new and existing clients.

Proactively searching for new clients and business opportunities

HelloFresh - Direct Sales Representative, Brisbane

Brisbane, Queensland

Posted 1 day ago

Job Description

This is a Direct Sales Representative - Brisbane role with HelloFresh based in Brisbane, QLD, AU

Role Seniority - graduate, junior

More about the Direct Sales Representative - Brisbane role at HelloFresh

If you are looking for a fun but challenging role, come and join a global food champion as our newest HelloFresh Sales Representative. So even if you don't "tick all the boxes" but think you'd thrive in this role, we would really like to learn more about you.

You will

• Present our products and excite customers about the benefits of HelloFresh through face-to-face sales presentations utilizing unique sales technology.

• Work with the sales manager toward weekly and monthly sales targets and KPIs.

• Participate in ongoing training and development.

• Be part of a fun & dynamic team.

You are/have

• A bubbly and energetic personality.

• Excellent communication and customer service skills.

• Ambition with the ability to self-motivate.

• The desire to develop sales skills while working in a fun and sociable environment.

• Experienced in the sales, retail, or customer service industry (preferred but not required).

Our Hiring Process

• Phone Screening: Begin with a friendly phone screening call, where you will briefly learn about the role and company.

• Manager Interview: Engage in an interview with the hiring manager. Gain deeper insights into the role and showcase your potential.

• Decision: We value your time, and once the process is complete, we swiftly make decisions. Your exciting journey with us could be just around the corner

• Duration: Ongoing casual contract with shifts available Monday-Friday + optional weekends - potential for permanent opportunities.

Your benefits

• Healthy 70% discount on weekly HelloFresh boxes and 40% discount on Youfoodz.

• Great hourly rates + uncapped commission + super (on-target earnings $1,500+ per week).

• Top-notch product training, continuous mentorship, and a collaborative team environment that empowers you to reach success.

• A diverse and vibrant international environment.

• Social events.

• Work road trips.

• Employee recognition & rewards.

• Referral program.

• Incentives & bonuses.

Customer Service Manager

Archerfield, Queensland

Mygration Pty Ltd

Posted 12 days ago

Job Description

Location: Archerfield, QLD, 4108

Full-Time: Immediate start

Job Title: Customer Service Manager

Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.

Job Closure date: 30 days

About the Role

We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities

• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.

Customer Service Strategy & Process Improvement

• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.

Technical Customer Relations & After-Sales Support

• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.

Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
• Proven Bachelor Degree or Equivalent.
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
• Solid administrative skills and proficiency with CRM systems and standard office software.

How To Apply

If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click Apply Now to submit your resume and a cover letter outlining your suitability for this role.

Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

Customer Service Reviewer - Burdell, QLD

The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer - Sarina, QLD

The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Atherton, QLD

Atherton, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Cardwell, QLD

Cardwell, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer – multiple locations

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Alligator Creek, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer – Agnes Water, Queensland

The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Mount Isa, QLD

Mount Isa, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.

This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

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