Customer Experience Coordinator

3 weeks ago

Warragul, Victoria, Australia AHB Group Australia Full time

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: To be the home builder most known for changing consumer views on home building in Victoria. Our group consists of a range of different brands which cater to different markets, including Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho Living, and Marque, to name a few.

Sherridon Homes is a leader in building residential homes across Victoria, and we are currently seeking a Customer Experience Coordinator to join our supportive and dynamic team in Gippsland - Warragul.

This role will play a crucial role in taking care of our customers from Sales Accept all the way through till handing over the keys to their new home.

Responsibilities
  • Deliver an exceptional journey to our customers building a home experience.
  • Work within a tight-knit and supportive team.
  • Establish strong networks with internal and external stakeholders.
  • Utilise technology, internal systems, industry knowledge and AHB Group software to deliver a seamless customer experience.
  • Maintain accurate data entry in line with the Customer Journey and AHB Group policy and procedure.
  • Support the Construction team to achieve a higher standard for our customers.
Qualifications
  • You have a high emphasis on customer service.
  • A caring/empathetic nature when dealing with clients and colleagues.
  • Well-developed communication skills.
  • High level of personal presentation.
  • Driven with a Can Do attitude.
  • Strong attention to detail.
  • Enjoy the excitement of being a part of a rapidly expanding business.
Qualifications and Experience
  • Qualifications in building industry highly regarded.
  • Highly developed computer literacy skills.
  • Able to prioritise and handle a large workload.
  • A strong work ethic and the ability to multitask.
  • Strong written and verbal communication skills, including a professional phone manner.
What's On Offer
  • A passionate and fun team.
  • Training, development and mentoring.
  • Opportunities to grow within the organisation.
  • Above-market salary.
  • Lollies, coffees, lunches, extravagant company events.
  • Diversity, inclusion and a bunch of fun people doing fun things.
  • Onsite Parking.
Next Steps

If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.

Please note: You must have unlimited Australian work rights to be considered for this role, as well as being able to interview in person.

To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.

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