IT Service Desk Manager

2 days ago


Geelong, Victoria, Australia Deakin Business School Full time

Deakin Business School is seeking an experienced and dynamic IT professional to lead our Service Desk team. As Assistant Manager, Service Desk, you will play a key role in ensuring the smooth delivery of IT support services to staff and students.

The successful candidate will have excellent leadership skills, a strong background in IT service management, and experience in managing customer-facing teams. You will be responsible for overseeing the development and maintenance of our knowledge base, assisting with training and development, and improving service processes.

You will also support new IT initiatives, provide leadership to ensure high-quality service delivery, and act as the primary point of contact for escalations and major incident coordination.

In this role, you will have the opportunity to make a real impact on the University's IT services and contribute to the growth and development of our team.



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