Inbound Contact Centre- Customer Sales Representative

The NRMA Wollongong, New South Wales, Australia

Job Description

Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership.

Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy and a passion to help others.

Our contact centre is a great place to grow your knowledge and skills which can help you expand your career further at the NRMA.

What You Need To Know

We are looking for full-time employees to work 35 hours per week on a rotational roster between the hours of 8am-6pm, Monday to Sunday. This is a hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney and Central Coast offices as directed. The start date for this position is the 13th of October.

What You'll Bring

• Ability to thrive in a fast-paced, high volume call centre environment
• High level of resilience and the ability to persevere through challenges with a 'can do' attitude
• Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
• Comfortable working autonomously as part of a hybrid Sales team within a rostered contact centre
• Effective listening and communication skills to be able to determine the customer's needs
• Initiative to be able to support the customer with product suggestions to address their needs
• Confidence in working with KPIs and targets in our customer needs-based inbound sales environment
• Strong computer literacy skills including being able to navigate multiple product and customer systems with proven accuracy and attention to detail
• Excellent team working skills where support and respect for your colleagues is valued

What's in it for you?

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:

• Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly
• Shift loading for working weekends and public holidays
• Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $466)
• 5 weeks annual leave
• ME day - one extra day of paid leave per year after 12 months, called a ME Day, to use at any time during the calendar year
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
• Discounts on NRMA Insurance

Know you Belong

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. We welcome people from all walks of life and embrace unique perspectives.

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
• Recognised by Reconciliation Australia for our 'Stretch' Reconciliation Action Plan

Employment type

• Full-time

Seniority level

• Entry level

Location

Coniston, New South Wales, Australia

If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.