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Client Services Manager
1 month ago
About the Role:
We're looking for someone switched-on, service-driven, and hungry to build a long-term career in mortgage broking. This role is ideal for someone with strong admin and communication skills, a proactive mindset, and a passion for helping people. You'll support our brokers across all stages of the lending process, working in a dynamic, fast-paced team that values energy, growth, and culture. Based in our vibrant St Kilda office, this full-time role offers flexibility, career progression, and the opportunity to learn from some of the best in the business.
What We Offer:
• $75-$85K + Super + Performance Bonuses
• 3 days work-from-home and 2 days in-office each week
• Ongoing training and mentoring from senior brokers
• Opportunities to move into broking or leadership
• A vibrant, close-knit team that celebrates success with lunches, coffees, and events
• A stable, long-term opportunity within the Loan Market network
Key Responsibilities:
• Manage the loan application process from submission through to settlement
• Communicate with clients, lenders, solicitors, and brokers to keep deals moving
• Complete file reviews, document follow-ups, and compliance checks
• Maintain accurate records in our CRM (MyCRM) and ApplyOnline
• Deliver an exceptional client experience from start to finish
• Collaborate closely with a high-performing team and be part of a winning environment
What We're Looking For:
• 1–2+ years' experience in customer service, admin, financial services, or banking
• Strong organisational skills and attention to detail
• Confidence using systems, CRMs, and Microsoft/Google tools
• Clear communicator with a calm, professional manner
• Eager to learn, grow, and take the next step toward a career in broking
• Mortgage industry or loan processing experience is a bonus, not essential
• Must have full Australian work rights
About Us:
Loan Market is one of Australia's most awarded and recognised mortgage broking brands. Our St Kilda-based team is built on ambition, energy, and support – we love what we do and work hard to help each other succeed. If you're looking for a great place to learn, grow, and contribute meaningfully to a business that values its people, we want to hear from you.
Apply now to take your next step in finance with a business that will back your development and reward your efforts.
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a client services manager? Do you have a Certificate IV in Finance & Mortgage Broking? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Do you have data entry experience?
We've been helping people into homes for two decades.
Founded in 1995 by Sam White, Loan Market is a member of the White Family Group of Companies.
The business rapidly grew through the 90's and by 2001 the company's loan book reached $1 billion. In 2003, the Loan Market brand was launched and the company had over 200 brokers throughout Australia. By 2014 our brokers had secured over $47 billion of home loans for thousands of Australians. Today, Loan Market has cemented itself as one of the largest mortgage brokers in Australia.
Over the past decade, Loan Market has expanded into New Zealand growing our network to over 1,000 brokers internationally.
Source: This is an extract from the company's own website.
We've been helping people into homes for two decades.
Founded in 1995 by Sam White, Loan Market is a member of the White Family Group of Companies.
The business rapidly grew through the 90's and by 2001 the company's loan book reached $1 billion. In 2003, the Loan Market brand was launched and the company had over 200 brokers throughout Australia. By 2014 our brokers had secured over $47 billion of home loans for thousands of Australians. Today, Loan Market has cemented itself as one of the largest mortgage brokers in Australia.
Over the past decade, Loan Market has expanded into New Zealand growing our network to over 1,000 brokers internationally.
Source: This is an extract from the company's own website.
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What can I earn as a Client Services Manager
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