Customer and Brand Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia GoodnessMe Full time
Customer and Brand Experience CoordinatorCustomer and Brand Experience Coordinator

Customer & Brand Experience Coordinator

About GoodnessMe

GoodnessMe is Australia's leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible.

We're now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you're passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.

As our Customer & Brand Experience Coordinator, you'll be the friendly face (and voice) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You'll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.

  • Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
  • Troubleshoot customer concerns and deliver timely resolutions
  • Communicate order updates and coordinate refunds, delays, and courier follow-ups
  • Track and report customer feedback and trends to the team

Brand Partnerships

  • Pitch marketing collaborations to leading health & wellness brands
  • Manage supplier relationships, from onboarding to execution
  • Coordinate contracts, product logistics, and monthly partner comms
  • Review product suitability based on dietary standards and customer preferences

Operations & Admin

  • Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
  • Create detailed packing briefs and manage product deliveries
  • Maintain our customer service manual and process documentation
  • Assist with general admin and reporting tasks
  • 1–3+ years in customer service, brand partnerships, or eCommerce coordination
  • Clear communicator with strong interpersonal and problem-solving skills
  • Detail-oriented with the ability to juggle multiple tasks and deadlines
  • Passion for health, wellness, and purpose-led business

(These aren't deal breakers — but will help you hit the ground running)

  • Google Drive / Google Workspace
  • Recharge (subscription platform)
  • Shopify (eCommerce)

What You'll Love About Working With Us

  • Work with a passionate, tight-knit team driven by purpose
  • Enjoy staff discounts on healthy products and subscription boxes
  • Grow with a fast-moving company making a real difference

Apply Now

If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you'd the ideal candidate for the role.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing and Sales
  • IndustriesFood and Beverage Services

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