Learning And Development Specialist

3 weeks ago

Sydney, New South Wales, Australia El Jannah Full time

El Jannah – Newington, New South Wales, Australia

Overview

El Jannah is one of Australia's most loved food brands, known for its legendary charcoal chicken and strong team culture. We are growing quickly and investing in our people. Our mission is to deliver outstanding guest experiences through confident, capable teams who love where they work.

About the Role

We are looking for a people-focused Learning and Development Specialist to deliver engaging training experiences across onboarding, guest service and career development. This role plays a key part in building confidence and capability across our restaurants, supporting programs such as Ignite, Ember and Flame.

Reporting to the L&D Manager, you will work closely with Franchise Partners, Restaurant Leaders and internal stakeholders to bring learning programs to life and support continuous improvement.

Key Responsibilities
  • Facilitate high-quality onboarding, guest service and leadership development workshops
  • Deliver training sessions that reflect our brand values and engage learners at every level
  • Support content development and maintain consistency across delivery methods
  • Coordinate learning sessions, schedules and logistics to ensure smooth program execution
  • Work with stakeholders to tailor learning to operational needs and collect regular feedback
  • Monitor LMS engagement, generate training reports and share insights with the L&D team
  • Reinforce food safety, hygiene and WHS standards during training and evaluations
What You'll Bring
  • Minimum three years' experience in a learning and development or training delivery role
  • Background in hospitality, retail or QSR is highly regarded
  • Comfortable leading workshops for a variety of audiences and experience levels
  • Confident presenting sessions up to six hours in duration
  • Familiarity with LMS platforms and Microsoft 365, including SharePoint
  • Certificate IV in Training and Assessment or a relevant adult education qualification
Why Join El Jannah
  • Be part of a values-led brand that puts people and culture first
  • Deliver programs that help team members grow in skill and confidence
  • Enjoy a collaborative and supportive work environment
  • Access ongoing learning, career development and progression opportunities
  • Work for a brand that values authenticity, teamwork and fun
Apply Now

If you're passionate about learning and want to make a real impact on people's development, apply today to join El Jannah and help build the next generation of confident leaders and guest service champions.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Human Resources
  • Industries: Restaurants
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