Head of Operations
3 weeks ago
AtWe Fly Australia, the team is dedicated to engaging and moving customers safely, reliably and easily to a pre-booked destination of their choice within the Newcastle and surrounding area.
Whether you need a seamless ride to, or from Newcastle airport or a reliable ride to a business meeting or special event or safe transport for a small group of people, we have ride service that can be tailored to your specific needs.
We're on the lookout for a Head of Operations to lead our day-to-day fleet activities and help drive standards in the evolving passenger transport industry.
About the Role
This role will manage and coordinate the daily operations of the vehicle fleet. It will ensure the safe and efficient operation of drivers, passengers and company assets. It requires liaison and collaboration with customer service to optimise system-wide operations, particularly in emergency situations.
What You'll Do:
Manage and coordinate the daily operations of the vehicle fleet
Ensure the safe and efficient operation of drivers, passengers, partners, and company assets
Provide support to the Customer Service team during staff shortages or emergency situations
Conduct training and coaching for drivers in:
o Safe and efficient driving techniques
o Compliance with internal policies and procedures
Implement and supervise promotional or sales campaigns initiated by the company
Represent the company in meetings and negotiations with partners and clients
Expand customer networks and business opportunities
Prepare periodic reports (weekly/monthly), propose operational improvements
Collaborate with other departments to optimise system-wide operations
Respond to incidents, provide remote support and log issues accurately
Ensure drivers follow assigned routes, safety standards and work hour limits
Qualifications and Skills Required:
Bachelor's degree in Business or related discipline
Minimum of 4 years' experience in transport operations
Ability to hold a passenger Transport Safety certification
Strong decision-making skills in high-pressure situations
Professional driving experience (eg. Taxi, Uber, Bus, Delivery)
Fleet Operations management including team leadership
Ability to train and mentor drivers
Proficiency with email, GPS tracking systems and fleet management software required
Why Join our Team?
Play a vital role in frontline passenger transport operations
Be trusted with real responsibility and decision-making authority
Work with a respectful, collaborative and fast-moving team
Grow with a company that values professionalism and proactive leadership
Valid National Police Check (issued within the last 6 months)
Valid and clean Australian Driver's Licence
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Head of Operations? Do you have a current Australian driver's licence? Do you have a current Police Check (National Police Certificate) for employment? How many years of people management experience do you have? Do you have customer service experience? Have you completed a qualification in business? What's your expected annual base salary?
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